brian rodriguez
coral gables,FL
Summary
- Extensive expertise in organizational policies and procedures with solid history of versatility and hard work.
- Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
- Talented professional with expertise in Trainer role.
- Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations.
- Considered valuable asset to any team.
- Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments.
- Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty.
- High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions.
- Focused on offering superior support and meeting all production targets.
- Creative in applying expertise in sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives.
- Skilled in leadership functions such as training and mentoring new associates.
- Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Focused supervisor with over 4 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Russo Tires
Miami, Florida
06.2024 - Current
- Explained tire specifications and maintenance procedures to customers.
- Resolved customer inquiries and complaints promptly and professionally.
- Collaborated with technicians to ensure timely service delivery.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Maintained an organized workspace and ensured compliance with safety protocols.
- Trained new staff on customer service techniques and product knowledge.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Security Rover (Icon Brickell)
Allied Universal Security
Miami, FL
05.2023 - 01.2024
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees and visitors.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Front Desk Agent (Icon Brickell)
Allied Universal Security
Miami, FL
05.2023 - 01.2024
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Investigated and analyzed client complaints to identify and resolve issues.
Supervisor of Operations
LLuvia Clean & Clear Corp
Miami, FL
01.2019 - 05.2023
- Enforced federal, state, local and company rules for safety and operations.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted periodic assessments to evaluate company's financial performance.
Sales Associate
Seven Eleven
Miami, FL
05.2016 - 01.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Built and maintained relationships with peers and upper management to drive team success.
- Met merchandise processing standards and maintained organized and accessible work area.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Crew Trainer
McDonald's
Miami, FL
09.2014 - 04.2016
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Explained goals and expectations required of trainees.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Suggested additional menu items, beverages and desserts to increase sales.
- Served orders to customers at windows, counters and tables.
- Kept customer and food preparation areas clean and well-organized.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education
High School Diploma -
Miami Senior High School
Miami, FL05.2017
Skills
- Quality controls
- Project coordination
- Fluent in Spanish
- Problem resolution
- Customer service
- Skilled in computer building
- Fast Learner
- Fluent in English
- Upscale products
- Detailed Activity Logs
- Active Listening
- Professional Demeanor
- Computer Skills
- Supervision & Leadership
- Good Work Ethic
- People Skills
- Reliable & Trustworthy
- Planning & Organizing
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Supervision - Supervised team of 8-10 staff members.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month multiple times for outstanding performance and team contributions, And Increased sales by over 10% for 6 months
Certification
- Licensed Unarmed Security Officer (D License)
Timeline
Service Advisor
Russo Tires
06.2024 - Current
Security Rover (Icon Brickell)
Allied Universal Security
05.2023 - 01.2024
Front Desk Agent (Icon Brickell)
Allied Universal Security
05.2023 - 01.2024
Supervisor of Operations
LLuvia Clean & Clear Corp
01.2019 - 05.2023
Sales Associate
Seven Eleven
05.2016 - 01.2019
Crew Trainer
McDonald's
09.2014 - 04.2016
High School Diploma -
Miami Senior High School