Sean Duprey
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
BMW Of Ramsey
Ramsey
01.2024 - Current
- Scheduled appointments and managed daily service department operations.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Explained service procedures and pricing clearly to clients, enhancing transparency and understanding.
- Built strong customer relationships, resulting in improved satisfaction levels.
- Resolved customer complaints promptly, ensuring timely follow-ups and maintaining customer trust.
- Communicated effectively with technicians to relay customer needs and concerns.
Retail Manager
Gumdrop Hairdressing
Montclair
09.2018 - Current
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to improve performance and meet business objectives.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency through accurate daily management tasks, including register oversight, inventory organization, and task delegation.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Delivered coaching and mentoring to staff, enhancing performance and supporting professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Call Center Manager
Boxa Pasta LLC
Denville
01.2020 - 01.2024
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Established quality assurance benchmarks and standards for continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Analyzed customer feedback to uncover improvement opportunities and create actionable plans.
- Determined quality assurance benchmarks and set standards for improvement.
- Fostered positive customer relations by proactively addressing issues and implementing effective corrective actions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaurant Manager
Villalobos
Montclair
08.2014 - 12.2018
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJ 09.2010 - 06.2014
Skills
- Customer relationship management
- Call center operations
- Claims processing
- Quality controls
- Productivity Standards
- Team leadership
- Staff management
- Time management
Staff Management
Excellent Communication
Quality controls
Productivity Standards
Personal Information
Title: Retail Manager
Timeline
Service Advisor
BMW Of Ramsey
01.2024 - Current
Call Center Manager
Boxa Pasta LLC
01.2020 - 01.2024
Retail Manager
Gumdrop Hairdressing
09.2018 - Current
Restaurant Manager
Villalobos
08.2014 - 12.2018
High School Diploma -
Bloomfield High School
09.2010 - 06.2014