Raymond Craig
Chapin,SC
Summary
Police Captain with over20 years of dedication and service to public safety. Known for ability to motivate the public Department team members and provide commanding leadership during emergency situations.
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Offering proactive and customer-focused approach, ready to learn and develop in supportive environment. Brings ability to quickly grasp new information and implement effective solutions to enhance customer satisfaction. Ready to use and develop strong communication and problem-solving skills in Desired Position role.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
Service Advisor
AAA Carolinas
08.2022 - Current
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Resolved service issues promptly, maintaining positive customer relationships.
- Streamlined communication between service departments to improve overall client experience.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Captain/Assistant Chief of Police
Chapin Police Dept.
06.2003 - 05.2021
- Collaborated with department and city leaders to develop policies and procedures that satisfy laws and regulations
- Coordinated relevant job training and followed up with new employees to determine readiness for work assignments
- Conducted job interviews and hired new employees to accommodate police department needs
- Accepted command of department in absence of Police Chief
- Provided updates to Police Chief regarding investigations, policy changes and personnel matters
- Responded to calls and adopted necessary role within department response team
- Prepared reports and presentations to communicate essential Police Department information
- Scheduled Police Department shifts to provide effective coverage and decrease response time
- Designed professional training and development programs for support staff
- Assisted in development, implementation and monitoring of police department budget and recommended relevant changes
- Communicated with general public to answer questions, provide instruction and explain actions of police department
Police Patrol Officer
Columbia College Police Department
06.2001 - 06.2003
- Gathered preliminary investigation information, including statements and physical evidence as first responder to crime scenes
- Documented information for legal cases and testified as witness under oath in court
- Maintained state of readiness and alertness for all assignments to adapt quickly in deteriorating conditions
- Testified in criminal court about encounters with citizens
- Responded to calls for service, including unlocking doors and assisting motorists
- Patrolled service area and worked with citizens to reduce crime in area
- Investigated offenses and arrested offenders of violating law
- Wrote reports detailing events and people involved
- Communicated with other departments and coordinated responses to suspicious activities
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises
- Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements
- Wrote detailed arrest and accident reports
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints
Service Technician
Galeana Chrysler Jeep Kia
01.1999 - 06.2001
- Developed preventive maintenance procedures and schedules for all on-site equipment
- Tracked all changes and actions in computer-based documentation system
- Offered repair or service options to help customers make decisions
- Adhered to company and OSHA-defined protocols to promote workplace safety
- Tested components, assemblies and systems to diagnose problems
- Streamlined preventive maintenance repair processes to support timely completion
- Assessed and identified issues and quickly resolved to restore functionality
- Maintained certifications and training regarding changes in various models of equipment
- Operated diverse range of mechanical and manual servicing equipment
- Installed new systems and components according to service orders and manufacturer instructions
- Serviced and repaired equipment according to manufacturer guidelines
- Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition
- Assessed fluids, belts, leaks and other system components of vehicles according to checklist
Automotive Store Manager
Jiffy Lube Oil Change Center
02.1996 - 01.1999
- Resolved customer problems by investigating issues, answering questions and building rapport
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Boosted sales by60% by cultivating customer rapport and delivering superior customer service
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Implemented succession planning by training and developing8 associates into leadership positions
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Strengthened work flow productivity by hiring, managing and developing top talent
Security Site Supervisor
Wackenhut Security
06.1994 - 06.1996
- Maintained positive environment dedicated to teamwork and performance
- Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer
- Detained unauthorized individuals and escorted off-premises
- Produced monthly reports outlining security activities and incidents
- Guided team members on how to respond effectively to different scenarios
- Developed and implemented training methods to promote improved officer performance
- Assessed company security risks and developed actionable solutions to be presented to management
- Conducted site reviews and security audits and made recommendations to management based on findings
- Managed more than10 security officers for educational institutions, public facilities and private businesses
- Managed staff schedules for all shifts and events to minimize overtime costs
- Developed and implemented training procedures for all newly hired personnel
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Demonstrated ability to think fast and remain calm under pressure
- Managed security staff schedules for all shifts, minimizing overtime costs
- Trained new security officers on safety protocols and company standards
- Led security team and contributed to on-call shifts
- Recorded required data for incident reports and files quickly and accurately
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
- Demonstrated public safety dedication through thorough patrolling of community events
- Provided security team leadership and contributed to on-call duties
- Supervised property entrances and exits and monitored employee safety
Landscaping Crew Member
Carolina Landscaping
06.1993 - 12.1994
- Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Removed and properly disposed of debris to maintain worksite safety
- Checked machinery and performed routine maintenance to prevent malfunction
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Operated and maintained basic landscaping equipment and vehicles
- Removed poison ivy and other harmful plants while wearing protective gear
- Pruned trees and bushes to improve visibility and shapes
- Leveraged hand-held tools to maintain green spaces
- Operated landscaping equipment to maintain grounds and remove trees
Calvary Scout
US Army
07.1989 - 06.1993
- Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
- Operated and performed preventive maintenance on wheeled and tracked vehicles and equipment valued at $1 million in order to transport personnel, supplies and equipment
- Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between6 vehicles via radio
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Defined strategies and created a plan to achieve ambitious operational objectives
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
Leadership Course - Organizational Leadership
US Army
Fort Hood, TXCompletion Certificate - undefined
US Army Air Assault School
Fort Hood, TXCertificate - LEO 1
South Carolina Criminal Justice Academy
Columbia, SC12.2001
Army Basic Training - 19D: Calvary Scout
US Army Fort Knox Kentucky
Fort Knox, KY10.1989
High School Diploma - undefined
Eau Claire High School
Columbia, SC06.1989
Skills
- Developed and executed financial plans, resulting in improved overall profits
- Instituted intensive training programs to improve employees' understanding of corporate products and services
- Communicated company vision to employees
- Drove profitability through implementing cost-savings initiatives, including stream lining waste
- Recruited and hired top-level professionals with diverse skills, further strengthening team talents
- Operations oversight
- Employee coaching
- Executive leadership
- Team building and leadership
- Policy development
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Workflow management
- Performance goals
- Client rapport
- Data processing
- Repairs scheduling
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Quality control
- Records management
- Data entry
- Customer retention
- Cost estimation
- Warranty claims process management
- Quality inspection
- Records maintenance
- Clerical support
- Service order flow
- Tech-Savvy
- Technical support
- Account management
- Product training
- Repair quality inspections
- Progress reporting
- Process improvements
- Mechanical aptitude
- Sales expertise
- Order fulfillment
- Records oversight
- Work order interpretation
- Conflict resolution
- Reporting and documentation
- Point-of-sale system
- Preventive maintenance coordination
- Maintenance reporting
- Bill preparation
- Customer consulting
- Program follow-up and assessment
- Relationship building
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Understanding customer needs
- Work prioritization
- Administrative and office support
- Calm and professional under pressure
- Service upselling
- Document and records management
- Professional telephone demeanor
- De-escalation techniques
- Complaint investigation
- Product knowledge
- Sales closing
- Conflict mediation
Timeline
Service Advisor
AAA Carolinas
08.2022 - Current
Captain/Assistant Chief of Police
Chapin Police Dept.
06.2003 - 05.2021
Police Patrol Officer
Columbia College Police Department
06.2001 - 06.2003
Service Technician
Galeana Chrysler Jeep Kia
01.1999 - 06.2001
Automotive Store Manager
Jiffy Lube Oil Change Center
02.1996 - 01.1999
Security Site Supervisor
Wackenhut Security
06.1994 - 06.1996
Landscaping Crew Member
Carolina Landscaping
06.1993 - 12.1994
Calvary Scout
US Army
07.1989 - 06.1993
Leadership Course - Organizational Leadership
US Army
Completion Certificate - undefined
US Army Air Assault School
Army Basic Training - 19D: Calvary Scout
US Army Fort Knox Kentucky
High School Diploma - undefined
Eau Claire High School
Certificate - LEO 1
South Carolina Criminal Justice Academy
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