Brian Roe
Gaylord,Michigan
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Luckys Steak House
Gaylord, MI
03.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Sales Representative
Outdoor Adventures Inc
Gaylord, MI
01.2021 - 01.2022
- Sold memberships and vacation packages to potential clients, meeting and exceeding sales targets
Banquet Supervisor
The Park Place Hotel and Conference Center
Traverse City, MI
01.2019 - 01.2020
- Managed and supervised banquet events, ensuring timely and quality service to customers
Banquet Supervisor, Bartender and Server
Hotel Indigo
Traverse City
01.2018 - 01.2019
- Provided excellent customer service to hotel guests, including bartending and serving food
Assistant Manager and Server
Argiero's Restaurant
Ann Arbor, MI
01.2016 - 01.2018
- Managed daily restaurant operations, including staffing, inventory management, and customer service
Owner and Operator
Roger's Records and More
Hartland, MI
01.2012 - 01.2016
- Established and managed an online record store, specializing in vintage vinyl records and music memorabilia
General Manager and Sous Chef
Ruggles Cafe
Milford, MI
01.2010 - 01.2012
- Oversaw all aspects of restaurant operations, including staffing, inventory management, and customer service
Sales Representative and Trainer
Universal Gas and Electric
Southfield, MI
01.2008 - 01.2010
- Sold energy products to commercial and residential clients, meeting and exceeding sales targets
Assistant Banquet Manager and Head Server
Mezza Mediterranean Grille
Novi, MI
01.2006 - 01.2008
- Managed and supervised banquet events, ensuring timely and quality service to customers
Education
in Business and Accounting -
Oakland Community College at Waterford Michigan
12.2004
Skills
- Strong leadership and management skills
- Excellent customer service skills
- Knowledge of food and beverage service, including wine pairing and mixology
- Experience in banquet and event planning and execution
- Ability to manage and maintain relationships with clients and vendors
- Experience in managing restaurant operations, including inventory control, scheduling, and budgeting
- Familiarity with point-of-sale systems and payment processing
- Ability to train and develop staff on proper service techniques and procedures
- Strong communication skills, both verbal and written
- Attention to detail and accuracy
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Understanding of health and safety regulations and procedures
- Flexibility and adaptability to changing circumstances and priorities
- Time management and organizational skills
Certification
TIPS Certified- Alcohol beverage server certification, 10/01/19
Timeline
Server
Luckys Steak House
03.2023 - 12.2023
Sales Representative
Outdoor Adventures Inc
01.2021 - 01.2022
Banquet Supervisor
The Park Place Hotel and Conference Center
01.2019 - 01.2020
Banquet Supervisor, Bartender and Server
Hotel Indigo
01.2018 - 01.2019
Assistant Manager and Server
Argiero's Restaurant
01.2016 - 01.2018
Owner and Operator
Roger's Records and More
01.2012 - 01.2016
General Manager and Sous Chef
Ruggles Cafe
01.2010 - 01.2012
Sales Representative and Trainer
Universal Gas and Electric
01.2008 - 01.2010
Assistant Banquet Manager and Head Server
Mezza Mediterranean Grille
01.2006 - 01.2008
in Business and Accounting -
Oakland Community College at Waterford Michigan
TIPS Certified- Alcohol beverage server certification, 10/01/19