Brian Roland

Served as a cashier at dining hall at Western Washington University, checked in students, faculty, and the general public during operating hours, and prepared the dining facility for daily operations.

• Processed customer transactions efficiently and accurately.
• Assisted customers with product inquiries and selections.
• Maintained cleanliness of checkout area to ensure a welcoming environment for customers.
• Completed various tasks assigned by management to support operations.
• Filled shelves with products.
• Greeted customers and provided assistance with inquiries about products and services, enhancing customer experience.

I transported rental vehicles between Bellingham, Washington and Seattle Tacoma Airport rental vehicle base and other Avis / Budget locations in the greater Puget Sound region. Worked in a team atmosphere and or solo in delivering vehicles between company sites.

• Operated fleet of vehicles to enhance customer service delivery.
• Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
• Navigated routes using GPS technology for timely arrivals at destinations.
• Maintained logs of mileage, fuel usage, and maintenance records to ensure fleet reliability.
• Adhered to all traffic regulations while ensuring passenger comfort and safety.
• Reported vehicle issues promptly to maintain fleet operational efficiency.
• Maintained accurate records of trips, including mileage, fuel consumption, repairs.
• Adhered to company policies related to safety, security, defensive driving techniques.
• Monitored road conditions and adjusted routes to guarantee timely and safe arrivals.
• Ensured appropriate paperwork was completed at each delivery and pickup location.
• Reported any mechanical problems or damage to vehicles immediately to supervisor.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Responsible for driving guests to and from the Bellingham International Airport. Also performed light maintenance duties on the hotel property including cleaning and maintaining guest room amenities, public areas, pool / hot tub spaces of the hotel daily. 844-676-1400

• Maintained cleanliness and organization of guest common areas.
• Conducted routine inspections of facilities for cleanliness and safety compliance.
• Maintained cleanliness of public areas, including lobbies, hallways, and restrooms, ensuring a welcoming environment for guests.
• Delivered items to guests' rooms upon request.
• Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
• Reported maintenance problems promptly to the supervisor.
• Supported front desk operations by delivering requested items to guest rooms.
• Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
• Swept floors, emptied trash cans, washed windows as necessary.
• Disinfected high touch points on a regular basis throughout the facility.
• Set up meeting spaces according to instructions given by supervisors.
• Cleaned and sanitized bathrooms, replacing towels and toiletries.
• Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.
• Responded promptly to guest requests for additional supplies or services.
• Communicated with maintenance team on damages to repair.
• Swept and damp-mopped private stairways and hallways.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Assisted guests with luggage and special requests.
• Cleaned and organized shuttle vehicles.
• Coordinated shuttle services with hotel staff, optimizing transportation for guests and enhancing service efficiency.
• Cultivated positive relationships with guests, contributing to improved satisfaction and overall experience.
• Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
• Adjusted air conditioning and heating systems to maintain passenger comfort during rides.
• Provided passengers with clear directions for destinations and pick-up/drop-off points to ensure smooth transportation.
• Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
• Adhered to all safety regulations set forth by the Department of Transportation.

• Drove hotel guests to and from core transportation hubs in the Bellingham, WA area, including the Bellingham, WA International Airport, Amtrak Station, and Greyhound Bus Terminal. Performed light maintenance duties on hotel property, including cleaning and maintaining guest room amenities, public areas, and pool and hot tub spaces daily.
• Transported guests to and from local attractions and the airport.
• Ensured cleanliness and organization of shuttle vehicles to enhance guest experience.
• Assisted guests with luggage while delivering exceptional customer service to foster positive relationships.
• Coordinated schedules for timely pickups and drop-offs.
• Communicated effectively with front desk staff for guest needs.
• Conducted routine vehicle inspections to ensure safety compliance.
• Adapted routes based on traffic conditions and guest requests.
• Fostered a welcoming environment through friendly interactions with guests.
• Assisted passengers with boarding and disembarking the shuttle bus.
• Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
• Maintained safe driving habits to protect property and the general public on roadways.
• Adhered to all safety regulations set forth by the Department of Transportation.
• Completed accident reports and delivered to the supervisor.
• Arranged to pick up customers or groups.
• Ensured cleanliness of all public areas to provide a welcoming environment for guests.
• Collaborated with maintenance teams to report and resolve issues promptly.
• Reported maintenance problems promptly to the supervisor.
• Set up meeting spaces according to instructions given by supervisors.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Carried out deep cleaning tasks to maintain hotel standards.
• Maintained cleanliness and orderliness of hotel common areas, including lobbies, hallways, and restrooms, to create a welcoming environment for guests.

• Assisted in managing daily hotel operations to ensure smooth guest experiences.
• Supervised front desk staff to maintain high service standards and efficiency.
• Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
• Maintained accurate records of financial transactions and monitored budget performance.
• Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
• Collaborated with other departments to coordinate service delivery across the organization.
• Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
• Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
• Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
• Conducted regular inspections of all public areas within the hotel premises.
• Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of the hotel.
• Oversaw reservations received from direct calls and provided room availability information.
• Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
• Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Offered guests beverages and refreshments upon check-in.
• Managed team of front desk agents, supervising personnel in issue resolution.
• Assisted guests at check-in, providing information on various services within hotel.
• Greeted guests warmly upon arrival at the beachfront hotel.
• Processed check-ins and check-outs efficiently using hotel management software.
• Provided local information and recommendations to enhance guest experiences.
• Handled payment transactions securely while ensuring data confidentiality.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Ensured that all guest requests were met promptly, courteously and efficiently.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Duties involved checking guests in and out of resort, making guest reservations, accounting for all guest financial transactions, training of the front desk staff and assisting the resort general manager in all other resort operations of running a large RV resort near the town of Cannon Beach, OR. near the Pacific Ocean. 800-847-2231

• Managed guest reservations and coordinated check-in processes.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved guest issues promptly to ensure satisfaction during their stay.
• Trained and mentored team members on customer service standards.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Collaborated with vendors to maintain inventory and supply levels.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.