Gabriel Kocovic
Torrington,CT
Summary
Dynamic and results-driven professional with extensive experience in customer service at Uniq Smoke & Vape. Proven expertise in cash handling and staff training, fostering a collaborative team environment. Recognized for enhancing customer satisfaction through effective communication and upselling techniques, contributing to improved sales performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier/Utility
Millbrook Vineyard & Winery
Millbrook
08.2025 - Current
- Processed customer purchases, operated POS system, and handled cash, credit, and gift card transactions accurately.
- Provided friendly and knowledgeable customer service regarding wine selections and winery offerings.
- Maintained cleanliness and organization of tasting room, retail areas, and outdoor spaces.
- Assisted with stocking shelves, rotating inventory, and restocking supplies to support smooth daily operations.
- Supported wine tastings and special events by setting up, cleaning, and ensuring customer satisfaction.
- Ensured compliance with responsible service practices and company policies.
- Performed utility tasks including dishwashing, bussing tables, and assisting in back-of-house operations.
- Worked collaboratively with team members to provide a welcoming guest experience.
Assistant Manager
Uniq Smoke & Vape
Torrington
03.2024 - 05.2025
- Assisted in managing daily operations to ensure optimal customer service and satisfaction.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Coordinated inventory management, ensuring product availability and minimizing stock discrepancies.
- Analyzed sales trends to recommend product assortment adjustments based on customer preferences.
- Facilitated team meetings to communicate updates and foster collaboration among staff members.
- Monitored compliance with health regulations, promoting a safe and clean environment for customers and employees.
- Resolved customer complaints effectively, improving overall service quality and maintaining brand reputation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Sales Associate
Uniq Smoke & Vape
Torrington
02.2023 - 05.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Participated in training sessions to develop sales techniques and improve service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Crew Member
McDonald's
Torrington
08.2022 - 08.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Assisted team members during peak hours, optimizing workflow and minimizing wait times.
- Accurately processed cash transactions, balancing registers at shift end for accountability.
- Trained new crew members on operational procedures and company policies to enhance efficiency.
- Collaborated with team to implement improved service protocols, enhancing overall customer experience.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma - Sound Production Technologies & Digital Media
A.I. Prince Technical High School
Hartford, CT06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Order taking
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- POS systems
- Staff training
- Order packaging
- Sales expertise
- Daily reporting
- Order verification
- Point of sale proficiency
- Identification checks
- Liquor regulations and compliance
- Liquor law compliance
- Basic math
- Upselling techniques
Timeline
Cashier/Utility
Millbrook Vineyard & Winery
08.2025 - Current
Assistant Manager
Uniq Smoke & Vape
03.2024 - 05.2025
Sales Associate
Uniq Smoke & Vape
02.2023 - 05.2024
Crew Member
McDonald's
08.2022 - 08.2022
High School Diploma - Sound Production Technologies & Digital Media
A.I. Prince Technical High School