Summary
Overview
Work History
Education
Skills
Timeline
Generic
Martin Guerrero

Martin Guerrero

Katy,TX

Summary

Compassionate and dependable individual with guest service experience and a Pre-Health Studies Technical Certificate, seeking to contribute as a Patient Care Assistant. Demonstrates strong interpersonal and communication skills, with a proven ability to provide excellent customer service and support in fast-paced environments. Skilled in multitasking, problem-solving, and maintaining attention to detail, ensuring patient comfort and safety. Adaptable and empathetic, committed to delivering compassionate care, supporting healthcare teams, and enhancing patient well-being. Eager to apply my organizational skills, work ethic, and dedication to providing quality patient support in a hospital setting.

Overview

12
12
years of professional experience

Work History

Cashier/utility

Kroger
06.2013 - 04.2018
  • Greeted customers and provided friendly, efficient checkout service.
  • Operated POS system accurately for cash, card, and digital payments.
  • Balanced cash drawers and followed Kroger cash-handling policies.
  • Assisted with returns, refunds, and rewards enrollment.
  • Maintained clean, organized checkout lanes and restocked supplies.
  • Collected carts, cleaned spills, and ensured safety in customer areas.
  • Supported other departments as needed during busy periods.
  • Trained new associates on register operations and customer service.
  • Worked flexible shifts including nights, weekends, and holidays.

Guest Advocate

Target
07.2019 - 12.2024
  • Delivered exceptional guest service by modeling best practices in communication, empathy, and issue resolution, setting the standard for new and existing team members.
  • Trained and mentored guest advocates on checkout procedures, guest engagement techniques, and company policies to ensure consistent and high-quality service.
  • Conducted hands-on coaching sessions to improve team performance in speed, accuracy, and guest satisfaction.
  • Facilitated onboarding and continuous training to keep team members informed on product updates, service standards, and policy changes.
  • Promoted a welcoming and inclusive environment by encouraging professionalism, teamwork, and positive guest interactions.
  • Supported daily operations by managing guest flow, responding to service escalations, and stepping in during peak hours to reduce wait times.
  • Monitored team productivity using point-of-sale metrics and guest feedback to identify areas for improvement and recognition.
  • Collaborated with leadership to implement training processes, improve guest experience strategies, and maintain a strong service culture.
  • Reinforced cleanliness and organization standards throughout front-end areas to ensure a smooth, professional guest experience.
  • Volunteered for additional shifts during high-traffic periods to support staffing needs and maintain training consistency.

Cashier Supervisor/Accounting

Kroger
12.2024 - 05.2025
  • Accurately handled cash drawers, deposits, and transaction records, ensuring compliance with audit standards and financial procedures.
  • Delivered excellent service by addressing concerns promptly and compassionately, helping foster trust and comfort in high-stress environments.
  • Trained and mentored team members to improve service delivery, communication, and operational efficiency.
  • Maintained a professional and respectful demeanor in all interactions, promoting a calm and welcoming atmosphere for patients and families.
  • Monitored daily operations to ensure adherence to policies, safety protocols, and service quality expectations.
  • Supported scheduling and coverage planning to meet patient and visitor needs during peak times.
  • Assisted in issue resolution across departments by leveraging strong communication and problem-solving skills.
  • Ensured front-end areas remained clean, organized, and fully supplied to minimize delays in guest service.

Education

Certificate Of Technical Studies - Pre-Health Studies Technical Certificate

Pulaski Technical College
North Little Rock, AR
05.2025

High School Diploma -

Pasadena Memorial High
Pasadena, TX
06.2013

Associate Of Applied Science - Criminal Justice

San Jacinto College
Pasadena, TX

Skills

  • Creating a training program or curriculum
  • Writing a job description or performance review
  • Developing tips for improving these skills
  • Structuring a workplace safety or quality assurance plan

Timeline

Cashier Supervisor/Accounting

Kroger
12.2024 - 05.2025

Guest Advocate

Target
07.2019 - 12.2024

Cashier/utility

Kroger
06.2013 - 04.2018

Certificate Of Technical Studies - Pre-Health Studies Technical Certificate

Pulaski Technical College

High School Diploma -

Pasadena Memorial High

Associate Of Applied Science - Criminal Justice

San Jacinto College

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Martin Guerrero