Brian Roscoe
Akron
Summary
Dynamic Senior Technician with a proven track record at Jennings Heating, excelling in troubleshooting and advanced repair techniques. Enhanced service efficiency and customer satisfaction through strategic training and operational improvements. Recognized for attention to detail and ability to perform under pressure, driving team performance and optimizing HVAC system reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Tech
Jennings Heating
2024.07 - Current
- Managed HVAC system installations and maintenance to uphold safety compliance standards.
- Conducted training sessions for junior technicians on equipment usage and troubleshooting methods to improve overall team performance.
- Identified and resolved intricate heating and cooling challenges to enhance system reliability and efficiency.
- Developed and implemented strategies to optimize service efficiency and elevate customer satisfaction.
Co Owner
Trustedcomfort
2020.01 - 2024.07
- Analyzed service processes and developed operational strategies to boost customer satisfaction and streamline efficiency.
- Supervised operational processes, focusing on compliance with key industry standards and regulations.
- Facilitated training sessions focused on developing skills to optimize team performance and elevate service delivery standards.
- Analyzed existing processes and introduced measures that enhanced workflow and lowered costs.
Education
High School Diploma -
Coventry High School
Coventry Township OhioSkills
- Troubleshooting skills
- Advanced repair techniques
- Performance optimization
- Works Well Under Pressure
- Documentation and reporting
- Attention to detail
- Team Training
Certification
EPA 608 UNIVERSAL
ULTIMATE TECH ACADEMY
Timeline
Senior Tech
Jennings Heating
2024.07 - Current
Co Owner
Trustedcomfort
2020.01 - 2024.07
High School Diploma -
Coventry High School