Brian Rothery
Long Beach,California
Summary
Resourceful professional with strong communication skills and a background in customer service and teamwork. Experience as a lifeguard showcases ability to problem-solve under pressure and lead effectively. Knowledgeable in e-commerce strategies and food safety practices, contributing to positive team dynamics and customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
General Merchandise Clerk
Stater Bros
Long Beach, California
06.2025 - 06.2026
- Assisted customers in locating products and provided friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided ongoing support for customers using the e-commerce platform.
- Stocked shelves with merchandise and ensured proper product placement.
- Trained new staff members on how to use the e-commerce system efficiently.
- Trained users on how to use various pieces of technology safely and efficiently.
- Provided guidance on proper sanitation practices for storage, preparation, service, and transportation of food items.
Front End Courtesy Clerk
Stater Bros
Long Beach, California
05.2024 - 06.2025
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Assisted customers with merchandise retrieval and loading items into vehicles, enhancing overall shopping experience.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Ensured positive customer interactions by maintaining professionalism and patience while addressing inquiries or complaints.
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
- Engaged in training opportunities to develop skills and knowledge in front end operations, staying updated on industry trends and best practices.
Bingo Helper
Booster Club For High School Sports
01.2024 - 02.2024
- Executed tasks directed by supervisors to support team objectives
- Committed to delivering quality customer service consistently to enhance customer satisfaction
- Organized and managed multiple tasks simultaneously to maintain workflow efficiency
Lifeguard
Soak City
07.2023 - 09.2023
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Enforced safety policies and rules to guests to prevent accidents
- Performed safety checks during rotations with co-workers to ensure continuous safety monitoring
- Administered CPR, first aid, and AED in emergency situations
- Maintained composure in high-pressure situations, effectively managing challenging interactions
- Fostered strong relationships with coworkers and community members to promote teamwork
Education
High School Diploma -
Cypress High School
Cypress05-2024
Skills
- E-commerce support
- Technology training
- Staff training
- Communication
- Teamwork and Collaboration
- Attention to Detail
- Following Directions
- Complex Problem-Solving
- Situational awareness
- Stress Tolerance
- Physical Fitness
- First Aid
- Swim Instruction
- Heavy Lifting
Certification
- CPR Certified
- Drivers License
Volunteer Experience
Bingo Helper, Booster Club For High School Sports, Cypress, California, 01/01/24, 01/31/24, Followed instructions from supervisors., Showed commitment to providing quality customer service at all times., Exhibited strong organizational skills with the capacity to manage multiple tasks simultaneously.
Athletic Experience- Leadership
- Junior Varsity, 2 years
- Varsity Captain, 1 year
- Club, 3 years
Timeline
General Merchandise Clerk
Stater Bros
06.2025 - 06.2026
Front End Courtesy Clerk
Stater Bros
05.2024 - 06.2025
Bingo Helper
Booster Club For High School Sports
01.2024 - 02.2024
Lifeguard
Soak City
07.2023 - 09.2023
High School Diploma -
Cypress High School