Brian Roughton
Virginia Beach,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Gig Worker
Uber Lyft Doordash ETC
Virginia Beach, VA
01.2018 - Current
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Maintained database systems to track and analyze operational data.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Conducted regular reviews of operations and identified areas for improvement.
Partner Development Representative
Christian Brodcasting Network
Virginia Beach, VA
02.2018 - 03.2020
- Won new business by articulating full value of company's capabilities to prospects.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Radio Announcer
Chesapeake Public Schools
Chesapeake, VA
09.2007 - 02.2018
- Engaged listeners through social media platforms to increase station visibility.
- Answered listener calls regarding song requests, giveaways and commentary.
- Scripted compelling news stories for daily broadcasts, keeping listeners informed of current events.
- Cultivated relationships with music industry representatives, gaining access to exclusive interviews and new releases for the station''s programming lineup.
- Announced station programming information, schedules and station breaks.
Education
Associate of Arts -
Tabernacle Baptist Bible College
Virginia Beach, VA06.1996
High School Diploma -
Oscar Smith High School
Chesapeake, VA06.1992
Skills
- Order and Refund Processing
- Employee Coaching
- Live chat support
- Brand representation
- Delivery Scheduling
Affiliations
- Lighthouse Bible Baptist Church
Additional Information
I am a fast learner and attention to detail oriented I am also very enthusiastic and get the job done on time while going over all work
Timeline
Partner Development Representative
Christian Brodcasting Network
02.2018 - 03.2020
Gig Worker
Uber Lyft Doordash ETC
01.2018 - Current
Radio Announcer
Chesapeake Public Schools
09.2007 - 02.2018
Associate of Arts -
Tabernacle Baptist Bible College
High School Diploma -
Oscar Smith High School