Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Brian Roughton

Virginia Beach,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Gig Worker

Uber Lyft Doordash ETC
01.2018 - Current
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained database systems to track and analyze operational data.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Conducted regular reviews of operations and identified areas for improvement.

Partner Development Representative

Christian Brodcasting Network
02.2018 - 03.2020
  • Won new business by articulating full value of company's capabilities to prospects.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Radio Announcer

Chesapeake Public Schools
09.2007 - 02.2018
  • Engaged listeners through social media platforms to increase station visibility.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Scripted compelling news stories for daily broadcasts, keeping listeners informed of current events.
  • Cultivated relationships with music industry representatives, gaining access to exclusive interviews and new releases for the station''s programming lineup.
  • Announced station programming information, schedules and station breaks.

Education

Associate of Arts -

Tabernacle Baptist Bible College
Virginia Beach, VA
06.1996

High School Diploma -

Oscar Smith High School
Chesapeake, VA
06.1992

Skills

  • Order and Refund Processing
  • Employee Coaching
  • Live chat support
  • Brand representation
  • Delivery Scheduling

Affiliations

  • Lighthouse Bible Baptist Church

Additional Information

I am a fast learner and attention to detail oriented I am also very enthusiastic and get the job done on time while going over all work

Timeline

Partner Development Representative

Christian Brodcasting Network
02.2018 - 03.2020

Gig Worker

Uber Lyft Doordash ETC
01.2018 - Current

Radio Announcer

Chesapeake Public Schools
09.2007 - 02.2018

Associate of Arts -

Tabernacle Baptist Bible College

High School Diploma -

Oscar Smith High School

Similar Profiles

CREATE PROFILE
Brian Roughton