Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Patricia Jingle

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Gig Worker

Independent Contractor
10.2018 - Current
  • I was an independent contractor doing deliveries for Spark and UberEATS
  • I currently still uphold a 5-star rating from customers in both platforms.

Supervisor

BEALL'S INC
11.2017 - 10.2018
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Perform work activities of subordinates, such as cleaning and organizing shelves and selling merchandise
  • Examine merchandise to ensure that it is correctly priced and visually eye-catching and that it functions as advertised
  • Assign employees to specific duties
  • Instruct staff on how to handle difficult and complicated sales
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Customer Service

AMAZON
11.2015 - 01.2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Assistant Manager

FAMILY DOLLAR
03.2008 - 06.2015
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Inventory stock and reorder when inventory drops to a specified level
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Review inventory and sales records to prepare reports for management and budget departments.

Education

High school diploma -

Eau Gallie High School
05.1996

Skills

  • Assistant Manager Experience
  • Conflict Management
  • Supervising Experience
  • Records Management
  • Order Entry
  • Office Management
  • English
  • Customer service
  • Leadership
  • Basic math
  • Typing
  • Retail sales
  • Data Entry
  • Management
  • Customer support
  • Production Support
  • Detail Oriented
  • Quality Improvements
  • Quality Assurance
  • Problem-Solving Skills
  • Documentation and Reporting
  • Performance Monitoring

Assessments

  • Customer service, Proficient, 10/01/20, Identifying and resolving common customer issues
  • Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
  • Data entry: Attention to detail, Proficient, 01/01/23, Maintaining data integrity by detecting errors
  • Call center customer service, Proficient, 07/01/21, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, Proficient, 02/01/22, Using basic scheduling and organizational skills in an office setting

Timeline

Gig Worker

Independent Contractor
10.2018 - Current

Supervisor

BEALL'S INC
11.2017 - 10.2018

Customer Service

AMAZON
11.2015 - 01.2016

Assistant Manager

FAMILY DOLLAR
03.2008 - 06.2015

High school diploma -

Eau Gallie High School

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Patricia Jingle