Rebecca Whitlock
Covington,USA
Summary
Customer-focused professional with over 10 years of experience in food service, retail, and education. Demonstrated expertise in conflict resolution and problem-solving while managing customer inquiries remotely. Proven ability to train new hires and oversee cash handling, register balancing, and safe deposits.
Overview
28
28
years of professional experience
1
1
Certification
Work History
School Nutrition Worker
Oak Hill School
Covington, USA
09.2023 - Current
- Engaged with students daily to foster positive and safe food service experiences.
- Operated cashier stations while guiding students in selecting balanced meal options.
- Ensured cleanliness and upheld food safety standards in fast-paced environments.
Substitute Teacher
Newton County School System
Covington, USA
11.2022 - 09.2023
- Demonstrated strong classroom management and communication, reinforcing expectations clearly.
- Provided guidance and supervision to students, fostering a positive learning environment.
- Ensured adherence to lesson plan guidelines during instruction.
- Maintained smooth classroom operation in teacher's absence.
- Enhanced student focus and participation during lessons.
- Ensure the safety and well-being of students.
- Monitored attendance for accurate record-keeping.
Assistant Manager
Subway
Monticello, USA
07.2013 - 09.2022
- Delivered outstanding customer service and handled daily customer inquiries and concerns.
- Trained new employees on customer interaction, register use, and product knowledge.
- Managed staff scheduling and ensured consistent coverage during peak hours.
- Oversaw daily operations including inventory management, cash deposits, and POS reconciliation.
- Improved team efficiency and customer satisfaction with consistent follow-through and communication.
- Addressed customer questions and resolved complaints via phone communication.
- Implemented scheduling system to optimize staff allocation and reduce labor costs.
- Conducted inventory checks to maintain accurate stock levels and minimize loss.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Managed cash handling procedures, including opening/closing registers and preparing deposits.
Machine Operator
Georgia-Pacific
Monticello, USA
08.2004 - 03.2008
- Operated machinery, producing high-quality products to meet production standards.
- Monitored equipment performance and reported issues immediately.
- Adhered to safety protocols, contributing to a safe working environment.
- Cleaned and operated machines, ensuring proper functionality for next shift.
Secretary/Receptionist
Kenneth Hayes Grading Company
Monticello, USA
04.1998 - 11.2000
- Organized paperwork, scheduled appointments, and facilitated collection of outstanding payments from clients.
- Coordinated communications with clients to secure outstanding payments, ensuring accuracy in documentation.
- Managed customer inquiries and phone communications, enhancing client satisfaction.
Education
High school diploma - english, math
Jasper County High School
Monticello, GA01.1984
Skills
- Cold calling
- B2B sales
- Restaurant Experience
- Filing
- Phone communication
- POS
- Inside sales
- Retail sales
- Student engagement
- Banking
- Communication skills
- Assistant Manager Experience
- Payroll
- Windows
- Machine operator
- Food Safety
- Phone inquiries
- Packing
- Leadership
- Microsoft Outlook
- Food preparation
- Safety regulations
- Sanitation
- Warehouse experience
- Cash register
- Meal service
- Serving
- Order selection
- Outbound calling
- Attention to detail
- Phone & Email Support
- Teaching
- Google Suite
- Quality standards in production
- Secretary
- Team development
- Classroom experience
- Data analysis skills
- Hospitality
- Desktop support
- Microsoft Word
- Management
- Operating systems
- Inventory & Scheduling
- Inventory control
- Customer service
- Appointment scheduling
- Customer service supervision
- Packaging
- Cleanroom
- Infant care
- Workday
- Order picker
- Math
- Customer support
- Client communication
- Climbing
- Account receivables
- Plastics production experience
- Pallet jack
- Laundry
- MacOS
- Accounting
- Driving
- Conflict management
- IOS
- Special Education
- Store Management Experience
- Ticket management
- Preschool experience
- Time management
- Order fulfillment
- Relationship building
- Manufacturing company experience
- Classroom oversight
- Childcare experience
- Client communication
- Team leadership
- English
- Laundry services
- Caregiving
- Merchandising
- Janitorial experience
- Call handling
- Guest services
- Food services
- Basic math
- Microsoft Office
- Food service
- Materials handling
- Safety standards in production
- Front desk
- PPE compliance
- Cash handling
- Training & development
- Childcare
- Computer skills
- Restaurant Management
- RF scanner
- Picking & packing
- Shipping & receiving
- Phone etiquette
- Data entry
- Microsoft Excel
- Help desk
- Ability to follow instructions
- Remedy
- Lesson planning
- Tutoring
- Senior care
- Computer operation
- Medical collection
Certification
- Newton County School System Substitute Teacher Training, 01/23, Present
- Substitute Teacher Training, 01/25, 01/27
- BLS CPR + AED + First Aid Infant Child Adult, 01/25, 01/27
- Lifeline Training Resource
- Health Insurance License
- Teaching Certification
- First Aid Certification
- Driver's License
- ServSafe
- Food Handler Certification
- Substitute Teaching Certification
Languages
English
Timeline
School Nutrition Worker
Oak Hill School
09.2023 - Current
Substitute Teacher
Newton County School System
11.2022 - 09.2023
Assistant Manager
Subway
07.2013 - 09.2022
Machine Operator
Georgia-Pacific
08.2004 - 03.2008
Secretary/Receptionist
Kenneth Hayes Grading Company
04.1998 - 11.2000
High school diploma - english, math
Jasper County High School