Summary
Overview
Work History
Education
Skills
Timeline
Tonaricka Mclellan

Tonaricka Mclellan

High Point,NC

Summary

Very organizational skills and Customer service orientation. Adapt all aspects of customer service care. Exceptional verbal and writing communication. Ability to work under pressure.

Overview

12
12
years of professional experience

Work History

Nutrition Assistant

The Point
02.2024 - Current
  • Increased students satisfaction through attentive service and timely delivery of meals.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.

Business Development Coordinator

Cogent Analytics
07.2023 - 02.2024
  • Accepting inbound calls, making outbound calls, email, advance scheduling meetings, appointments

Executive assistant

Oreillys Warehouse
07.2022 - 07.2023
  • Order processing receivables, inventory

Environmental Services

Moses Cone Hospital
11.2020 - 01.2022
  • Clean hospital, hospitality with patients, proficient of using Epic software

Call Center Representative

Anomaly Squared
10.2019 - 11.2020
  • Take incoming calls and outgoing calls for health insurance, car and house insurance
  • Transfer customers to license insurance agent

Insurance Representative

Randstad
08.2017 - 03.2019
  • Healthcare Insurance representative Alight Hewitt Service center -Health Insurance Trained, Enrolling/dropping coverage
  • Putting data Entry in the system
  • Typing, making phone calls- Inbound and Outbound, Solving their issues on their benefits, billing process, claims process, renewal, serving excellent service

Warehouse Associate

Diebold Nixdorf
03.2016 - 08.2017
  • Technical support on ATMs, download software on ATMs, troubleshoot on ATMs, test the ATMs before they go ship out
  • Paper work inventory

Warehouse Worker

Ralph Lauren
08.2012 - 02.2016
  • Order processor

Education

Diploma -

General High School
06.2012

Skills

  • Customer Service
  • Life Insurance
  • Health Insurance
  • Call Center
  • Customer Care
  • CSR
  • Customer Support
  • Filing
  • Receptionist
  • Billing
  • Data Entry
  • Scheduling
  • Technical Support
  • Microsoft Windows
  • Environmental Services
  • Software Troubleshooting
  • Software Testing
  • Help Desk
  • Accounts receivable
  • Typing
  • Customer service
  • Analytics
  • Cold calling
  • Business development
  • Sales
  • Personal assistant experience
  • Communication skills
  • Microsoft Office
  • Customer Acquisition
  • MS Office Suite
  • Cold-calling

Timeline

Nutrition Assistant - The Point
02.2024 - Current
Business Development Coordinator - Cogent Analytics
07.2023 - 02.2024
Executive assistant - Oreillys Warehouse
07.2022 - 07.2023
Environmental Services - Moses Cone Hospital
11.2020 - 01.2022
Call Center Representative - Anomaly Squared
10.2019 - 11.2020
Insurance Representative - Randstad
08.2017 - 03.2019
Warehouse Associate - Diebold Nixdorf
03.2016 - 08.2017
Warehouse Worker - Ralph Lauren
08.2012 - 02.2016
General High School - Diploma,

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Tonaricka Mclellan