Brian Santillan
Kings Mountain,NC
Summary
Manufacturing and Sales Professional experienced in operating and optimizing high-speed converting equipment in high-volume environments. Delivered exceptional customer service through effective bilingual communication, enhancing engagement with diverse clients. Contributed to increased customer satisfaction by upselling and training clients on technology.
Overview
11
11
years of professional experience
Work History
Sales Specialist/Bilingual
Victra Verizon
12.2025 - Current
- Explained new technology to customers of all ages, demonstrating practical applications for daily use.
- Delivered high-quality customer service while training customers on product usage and features.
- Upsold products such as insurance and higher phone plans, highlighting their value and additional services like hotspots or internet products.
- Promoted trust and clarity in customer service practices.
- Utilized Spanish language skills to effectively communicate with Spanish-speaking customers.
Sales Specialist/Bilingual
Verizon Corporate store
09.2024 - 12.2025
- Executed responsibilities and duties at Verizon Corporate similar to those at Victra, focusing on sales of the same products.
- Laid off following Verizon's decision to sell its corporate store.
- Received option to either seek new employment or continue with the acquiring company. to find another job or continue to work for the company that bought out the corporate store.
Sales Specialist
Toyota and Mazda of Gastonia
03.2023 - 09.2024
- Presented vehicles to customers, thoroughly assessing needs to match them with suitable options.
- Upsold higher-end trim of cars and packages that matched customer preferences.
- Assisted customers in selecting vehicles based on preferences and needs.
- Conducted product demonstrations to highlight vehicle features and benefits.
- Collaborated with the finance department to process customer applications efficiently.
Trainer and technical resource, Converting operator, forklift driver
Clearwater Paper/Sofidel
12.2017 - 03.2023
- This is the place that I have spent the most of my career, I helped with many departments but most of all I was a trainer throughout my entire career.
- I helped cross train while an operator. I constantly was paired new hires due to my efficiency in training with the best safety practices as well as my attention to detail and time efficiency to not only set up machines but program HMI programs.
- I am very adaptive so I also cross trained in many departments and always achieved maximum efficiency and helped break many records on output.
- I am very adaptive so I also cross-trained in many departments and always achieved maximum efficiency and helped break many records on output.
- Conducted training sessions for new hires and ensured their certifications remained current.
- Proficient also in my use of microsoft suite to create presentations and manuals on how to work on the machines.
Help Desk Analyst/ Bilingual
C3i Solutions/Merck
08.2015 - 12.2017
- My duties under my job were to handle all system reboots such as password resets or remoting into the clients computer and fixing any issues that the representatives had while in meetings with doctors to present experimental medications.
- Resolved urgent technical problems to ensure seamless presentations.
- Provided technical support for users across various systems and applications.
- Diagnosed and resolved hardware and software issues efficiently.
- Documented troubleshooting processes and solutions in knowledge base.
Education
Some College -
Cleveland Community College
Shelby, NCHigh school Diploma -
Crest High School
Boiling Springs, NCSkills
- Customer relationship management
- Upselling strategies
- Product training
- Product recommendation
- Customer service
- Customer relations
- Complaint resolution
- Prospecting skills
- Bilingual
- High Adaptability
- Problem solving
- Team collaboration
- Orientation training
- Inventory management
- Clear communication
- Task prioritization
- Task prioritization
Languages
- English, Fluent
- Spanish, Fluent
Awards
- English, Fluent
- Spanish, Fluent
Timeline
Sales Specialist/Bilingual
Victra Verizon
12.2025 - Current
Sales Specialist/Bilingual
Verizon Corporate store
09.2024 - 12.2025
Sales Specialist
Toyota and Mazda of Gastonia
03.2023 - 09.2024
Trainer and technical resource, Converting operator, forklift driver
Clearwater Paper/Sofidel
12.2017 - 03.2023
Help Desk Analyst/ Bilingual
C3i Solutions/Merck
08.2015 - 12.2017
Some College -
Cleveland Community College
High school Diploma -
Crest High School