Natalia Soto Alvarado
Jacksonville,FL
Summary
Dynamic bilingual sales specialist with proven success at Comcast, excelling in customer engagement and campaign fulfillment. Expert in CRM and data analysis, consistently achieving targets and enhancing client relationships. Recognized for optimizing sales strategies and delivering exceptional service, driving revenue growth and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Bilingual Inbound Sales Specialist
Comcast
Virtual, FL, US
07.2025 - Current
- Monitored and optimized customer campaigns, ensuring contract alignment and accurate order processing.
- Collaborated with cross-functional teams to facilitate seamless multi-channel campaign fulfillment.
- Communicated issues with partner departments, escalating critical matters as necessary.
- Managed data entry across multiple systems, maintaining comprehensive campaign records.
- Supported high-value programming with meticulous post-order billing and service guidance.
- Ranked #4 in Spanish inbound sales group through consistent target achievement.
- Conducted bilingual conversations to enhance engagement and product selection assistance.
- Utilized CRM software for tracking interactions and performing proactive follow-ups.
Small Business Owner
N&V Fluffy Kreations
Jacksonville, FL
08.2015 - 08.2022
- Managed daily operations for custom pet products business, enhancing workflow efficiency.
- Implemented quality control processes to maintain product excellence and safety.
- Developed marketing strategies to promote unique handmade pet accessories.
- Established partnerships with related businesses to leverage mutual benefits.
- Oversaw inventory management and supply chain logistics for materials and products.
- Designed customer loyalty programs, driving increased sales revenue.
- Analyzed market trends to inform pricing strategies and product offerings.
- Coordinated customer service efforts to ensure satisfaction and engagement.
Customer Experience Associate
Comcast
Virtual, FL
08.2022 - 07.2025
- Delivered high-quality customer service, upsold products, and resolved inquiries.
- Maintained extensive product knowledge; promoted operational best practices; built strong client relationships.
Cashier / Customer Service / Sales
Wild Pair
Bayamon, Puerto Rico
06.2008 - 11.2011
- Resolved customer concerns and ensured positive in-store experiences for all patrons.
- Processed transactions efficiently, minimizing wait times for customers.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
- Handled returns and exchanges according to established store policies.
- Collaborated with team members to optimize store operations during peak hours.
- Promoted loyalty programs to boost sales while delivering exceptional customer service.
Fundraising & Event Coordinator
Smart Circle Puerto Rico
Guaynabo, Puerto Rico
08.2010 - 11.2011
- Coordinated logistics for fundraising events, ensuring smooth execution and participant satisfaction.
- Developed promotional materials to enhance visibility and boost attendance at events.
- Managed event registration processes for participants and sponsors, facilitating seamless engagement.
- Trained volunteers on roles and responsibilities, promoting effective teamwork during events.
- Implemented strategies to enhance participant engagement, resulting in increased satisfaction.
- Conducted post-event analyses to measure fundraiser success and identify improvement areas.
- Collaborated with marketing team to design impactful promotional campaigns, leveraging social media for wider reach.
- Maintained accurate records of donors and donations, ensuring transparency and accountability.
Promoter / Campaign Coordinator /Advertising Sales Coordinator
Merpromotions Agency
Carolina, Puerto Rico
06.2005 - 06.2009
- Engaged customers through interactive product demonstrations and promotions.
- Developed promotional materials that enhanced brand visibility and appeal.
- Coordinated events to showcase products and increase customer interaction.
- Monitored inventory to ensure product availability during promotions.
- Collaborated with marketing teams to align promotional strategies effectively.
- Provided feedback on customer preferences to inform future promotional efforts.
- Assisted in training new team members on product knowledge and promotional techniques.
- Created a welcoming environment that enticed customers to sample products.
Education
Bachelor of Applied Arts - Commercial Advertising
University of Puerto Rico
Carolina, PR01.2011
Skills
- Advertising operations management
- Bilingual communication
- CRM proficiency
- Data entry accuracy
- Customer relationship management
- Sales strategy development
- Problem solving
- Quality control
- Team collaboration
- Customer engagement
- Event coordination
- Goal orientation
- Campaign fulfillment
- Order management
- Trafficking and pacing
- Monitoring and troubleshooting
- Inventory optimization
- Revenue optimization
- Cross-functional collaboration
- Data analysis
- SLA management
- Deadline adherence
- High-volume campaign support
- Content compliance and quality assurance
- Multi-system navigation and enterprise tools navigation
- Customer experience enhancement
- Relationship management strategies
- Multitasking skills
- Product promotion strategies
- Adaptability and flexibility
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Inbound Sales Specialist
Comcast
07.2025 - Current
Customer Experience Associate
Comcast
08.2022 - 07.2025
Small Business Owner
N&V Fluffy Kreations
08.2015 - 08.2022
Fundraising & Event Coordinator
Smart Circle Puerto Rico
08.2010 - 11.2011
Cashier / Customer Service / Sales
Wild Pair
06.2008 - 11.2011
Promoter / Campaign Coordinator /Advertising Sales Coordinator
Merpromotions Agency
06.2005 - 06.2009
Bachelor of Applied Arts - Commercial Advertising
University of Puerto Rico