Brian Schapeler

• Diagnosed vehicle damage and determined necessary repair procedures.
• Repaired structural and cosmetic vehicle components using industry-standard tools.
• Advised customers on recommended repairs and maintenance services available.
• Trained junior technicians on best practices for collision repairs and safety protocols.
• Tested electrical systems in vehicles after collision repairs were made.
• Assisted other technicians in performing more complex repairs when needed.

• Calibrated various automotive diagnostic tools and equipment for accuracy.
• Documented calibration results and maintained detailed records for compliance.
• Created reports detailing the findings from each calibration activity; reported any discrepancies found during the process.
• Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.

I scanned all control modules in vehicles that had been in a collision, made recommendations per the codes stored in the modules, mostly recommendations for front radar, blind spot, around view cameras, and windshield cameras to be calibrated post-collision repairs. I am currently unemployed due lay-offs from over hiring.

• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Handled telephone inquiries regarding appointments and work in process.
• Documented and scoped actions taken to resolve issues after service calls.

Tinted vehicle windows and applied shield to mirrors and doors.

• Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
• Checked building systems thoroughly, including plumbing, electrical and HVAC.
• Worked effectively on ladders to check attics, roofs and other high spaces.
• Evaluated new constructions and existing homes against local residential building codes to detect deficiencies.
• Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
• Recognized by management for providing exceptional customer service.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.

Diagnostics, Repairs bumper to bumper, Master certified

I performed all duties that correlate to a small auto shop, I cleaned, got my own parts, took care of my own customers, I worked on the vehicles, did all my own paperwork.

• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Conducted routine servicing on fuel, electrical and cooling systems.
• Evaluated, repaired and aligned vehicle suspensions.