Brian Serralheiro

- Streamlined decision-making by integrating program workflows and automating Salesforce reports, reducing team effort by 18%.

- Conducted app and video game reports for developers, offering suggestions and opportunities.

- Presented most of the LATAM slide presentations to clients and external partners.

- Leveraged AI tools and research daily to facilitate and boost productivity.

- Acted as the LATAM Point of Contact (POC), providing support and leadership for two workflows of 15 people.

- Consulted with game developers, creating spreadsheets, slides, and UX insights for over 100 apps/games annually across various devices and screen sizes, focusing on monetization, engagement, and retention for US and Brazilian markets.

- Prepared and aggregated data for Quarterly Business Reviews presented to clients.

- Spearheaded a team (both on-site and remote) as a Subject Matter Expert for Android TV, large-screen devices, video games, and apps.

- Focused on resolving technical inquiries, overseeing operations, and ensuring SLA compliance.

- Provided consultation reviews for apps and video games across multiple devices and screen sizes.

- This included advising on monetization strategies, engagement, and user retention for both the US and Brazilian markets.

- Managed invoice data entry on SYSPRO, processed credit card payments, and created orders.

- Served as the primary contact for both internal and external clients.

- Coordinated with executives and addressed requests and inquiries from senior managers.

- Managed daily tasks for successful video content publication.

- Reviewed Portuguese and English titles to ensure compliance with Amazon's standards.

- Conducted quality assurance and resolved trouble tickets in Brazilian Portuguese and English.

- Provided support to the IN team and escalated issues as needed.

- Conducted thorough test cases in English and Brazilian Portuguese, ensuring localization accuracy and high-quality standards for new app and video game builds as a Certification Tester.

- Collaborated closely with the QA team to identify, prioritize, and resolve defects, contributing to the successful release of high-quality software.

- Authored detailed bug reports and test summaries with clear reproduction steps, screenshots, and impact assessments using bug-tracking tools