Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Serrano

St. Cloud,FL

Summary

Attentive Attractions Attendant supervising and monitoring operational procedures and guest to promote safe experiences. Personal mechanic outside of work as a hobby, from troubleshooting any electrical issues to motor swaps. Seeking opportunities to expand my skills/knowledge within the company.

Overview

5
5
years of professional experience

Work History

Universal Attractions Attendant

Universal Studios
Orlando, FL
07.2021 - Current
  • Monitored guests and equipment during rides to prevent accidents.
  • Communicated with management team regarding any issues or incidents that may occur during shift hours.
  • Communicated with lead/management to discuss ride maintenance or repair issues.
  • Checked booth equipment for proper functioning before allowing guests access to rides or attractions.

Papa John’s Manager

Papa John's Pizza
Orlando, FL
08.2019 - 08.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing monthly operational performance
  • Coached, mentored and trained team members in order to improve their job performance.
  • Lead a team of workers to work swiftly and efficiently to complete orders on schedule and in a timely manner.
  • Ensure that workers and managers have everything they need to operate e ciently and effectively during our busiest hour
  • Train new employees on answering phones, delivering good customer service, and double-checking each order; and maintain all proper storage and sanitization.
  • Follow up on the number of items upsold.
  • Clocking employees in and making sure they are on time
  • Upkeep of all proper storage and sanitation and proper knowledge of all opening and closing responsibilities

Education

High School Diploma -

Timber Creek High School
Orlando, FL
05-2019

Some College (No Degree) - Fire Science

Valencia
Orlando, FL

Skills

  • Personal mechanical experience
  • Safety awareness
  • Equipment Maintenance
  • Technical/electrical knowledge
  • Technical Troubleshooting
  • Effective Communication

Timeline

Universal Attractions Attendant

Universal Studios
07.2021 - Current

Papa John’s Manager

Papa John's Pizza
08.2019 - 08.2021

High School Diploma -

Timber Creek High School

Some College (No Degree) - Fire Science

Valencia

Similar Profiles

CREATE PROFILE
Brian Serrano