Brian Shriner
New Lexington
Summary
Experienced Service Engineer with a strong focus on system diagnostics, equipment assembly, and preventive maintenance. Proven ability to enhance service delivery and mentor junior engineers for improved team performance.
Dedicated Service Engineer skilled in technical support, preventive maintenance, and safety procedures. Successfully implemented maintenance schedules that reduced downtime and trained junior engineers in troubleshooting techniques, driving efficiency and team growth.
Overview
29
29
years of professional experience
Work History
Service Engineer
Xerox
Columbus, OH
10.2008 - Current
- Diagnosed and resolved technical issues in multifunction printers and copiers.
- Conducted routine maintenance to ensure optimal equipment performance and reliability.
- Provided on-site training to clients on equipment operation and troubleshooting techniques.
- Collaborated with cross-functional teams to improve service delivery processes and customer satisfaction.
- Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan.
- Mentored junior engineers in diagnostics and repair best practices, enhancing team capabilities.
- Analyzed service reports to identify trends, driving continuous improvement initiatives for efficiency gains.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Created relationships with key decision-makers and served as external technical spokesperson.
Service Engineer
Modern Office Methods Inc.
Columbus, OH
10.2003 - 09.2007
- Developed technical documentation and user guides to streamline support processes for end-users.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Performed periodic testing of all networks and systems.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
Service Engineer
IKON Office Solutions
Columbus, OH
08.1997 - 10.2003
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Drafted failure analysis reports in [Software] and prepared quotations for repair.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
Education
Auto Diesel Mechanic
Nashville Auto Diesel College
Nashville, TN06-1989
High School Diploma -
New Lexington High School
New Lexington, OH06-1987
Skills
- Technical support
- Field service
- Equipment assembly
- Suggestive selling
- Preventive Maintenance
- Schematic reading
- Electrical systems
- Safety procedures
- System diagnostics
- Parts replacement
- System maintenance
Timeline
Service Engineer
Xerox
10.2008 - Current
Service Engineer
Modern Office Methods Inc.
10.2003 - 09.2007
Service Engineer
IKON Office Solutions
08.1997 - 10.2003
Auto Diesel Mechanic
Nashville Auto Diesel College
High School Diploma -
New Lexington High School