Brian Smith
Houston,TX
Summary
Dynamic substitute teacher with Clear Creek Independent School District, recognized for exceptional classroom management and relationship building. Leveraged instructional strategies and positive reinforcement to enhance student engagement and resolve behavioral issues effectively. Consistently requested by educators for trusted performance, fostering a supportive learning environment.
Overview
31
31
years of professional experience
Work History
Substitute Teacher, K-12
Clear Creek Independent School District
01.2024 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities at the elementary level.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance for school admins.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored student behavior and adjusted classroom structure as needed.
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
- Followed lesson plans designed by absent teachers and provided daily recaps to teachers of the day's events and issues.
Manager of Operations and Customer Service
Southwest Airlines, SWA
03.1994 - 09.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and reduce the station budget resulting in over 25,000 dollars in yearly savings.
- Identified and resolved unauthorized, unsafe, or ineffective practices to help reduce on-the-job injuries by 20% yearly.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures, resulting in 100% compliance with computer-based training.
- Increased station profit by streamlining operations through reduction of overtime and directing talent where needed.
- Directed initiatives to improve the work environment, and company culture by spearheading local culture committee involvement with quarterly and monthly celebrations.
- Analyzed and reported on key performance metrics to senior management weekly.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring, and training of team members. Served as a manager mentor to new managers within the system.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service and dignity of the employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's strengths and helped to improve areas of improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - History
University of Houston - Clear Lake
Houston12-2023
Skills
- Instructional strategies
- Positive reinforcement
- Social studies
- Verbal and written communication
- Performance management
- Team leadership
- Goal setting
- Relationship building
- Disciplinary techniques
- Conflict resolution
- Emergency response
- Coaching and mentoring
Timeline
Substitute Teacher, K-12
Clear Creek Independent School District
01.2024 - Current
Manager of Operations and Customer Service
Southwest Airlines, SWA
03.1994 - 09.2020
Bachelor of Arts - History
University of Houston - Clear Lake
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