Brian Smith
Denver,Colorado
Summary
Highly motivated technology professional with a strong drive to utilize expertise in communications to make significant contributions and achieve long-term growth in the role of an Analytics Developer. Passionate about leveraging data-driven insights, dedicated to developing innovative solutions and driving application success through the power of analytics. Seeking an opportunity to apply technical skills and problem-solving abilities in a dynamic and collaborative work environment.
Overview
14
14
years of professional experience
Work History
Business communications technician
Comcast
Denver, Colorado
12.2017 - Current
- Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals
- Troubleshooting efforts may include the use of software and application-based tools
- Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks
- Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc
- Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary
- Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues
- Performs CLI ride-out and track and repair leakage, as necessary
- Applies knowledge of Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA) regulations.
- Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete
- Completes associated paperwork with each work order, as required
- Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required
Store Associate
Whole Foods
Denver, Colorado
08.2016 - 12.2017
- Acquired and refreshed food items using appropriate purchasing methods.
- Monitors and acts upon open PO reports for both purchases and credits in an accurate and timely manner
- Controls spoilage and shrink, achieves turn goals, participates in inventory
- Completes spoilage, sampling, temperature, and sweep worksheets as required
- Assists with counter service and cooks as scheduled or as necessary
- Communicates with Kitchen Manager / Chef and Team Leader on ordering needs and issues
- Maintains positive working relationship with vendors
- Works with Team Leader or Assistant Team Leader(s) to cost recipes
- Oversees customer special order procedure
- Supports leadership in conducting inventories
- Maintains financial profitability by meeting and exceeding purchasing and sales targets
- Demonstrates punctuality and professional readiness consistently.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Immediately reports safety hazards and violations
Bookseller
Barnes & Noble Booksellers
Ventura, CA
09.2011 - 02.2015
- Enhanced customer experience through meaningful engagement and creating a welcoming atmosphere.
- Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater
- Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer
- Consistently updated industry and product knowledge to enhance customer experience.
- Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community
- Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting
- Help with events and community outreach
- Protect company assets by adhering to all processes in controlling shrink, expense and payroll
- Recognize and offer to help both customers and employees with urgency and care
- Model expected behaviors to ensure compliance with all policies and procedures
- Maintained productivity through consistent physical effort and adaptability to different work environments.
Education
Bachelors of Arts - English
University of California Santa Barbara
Santa Barbara, CA12.2015
High School Diploma - undefined
Foothills Technology High School
06.2006
Skills
- LAN and WAN networks
- Remote support
- Troubleshooting
- Schematics reading
- Wireless communication installations
- Equipment installation and maintenance
- Technical training
- Configuration management
- System installation
- Wireless communications
- Field installation
- Equipment installation
- Testing procedures
- Server administration
- Programming languages
- Telecommunications systems
Accomplishments
Consistently recognized for meeting and/or exceeding metric expectations in communications technician position.
Timeline
Business communications technician
Comcast
12.2017 - Current
Store Associate
Whole Foods
08.2016 - 12.2017
Bookseller
Barnes & Noble Booksellers
09.2011 - 02.2015
High School Diploma - undefined
Foothills Technology High School
Bachelors of Arts - English
University of California Santa Barbara