Brian Smith
Kaysville
Summary
Experienced with client relationship management and delivering tailored technical solutions. Utilizes deep understanding of client needs to orchestrate resources and ensure project success. Track record of leveraging technical troubleshooting and account management skills to enhance client satisfaction and drive retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Adobe, Inc
Lehi, UTAH
02.2022 - 04.2025
- Created detailed documentation for product updates and enhancements to ensure accurate understanding by customers.
- Maintained up-to-date knowledge of products, services, features, and pricing structures.
- Conducted regular training sessions for customers on new products and services.
Global Logistics Manager
Traeger, Inc
Salt Lake City, UTAH
12.2020 - 02.2022
- Managed logistics operations, including warehouse inventory and transportation of goods.
- Resolved customer issues or complaints in a timely manner.
- Provided training and guidance to staff members on logistics processes.
Customer Success Manager
BrainStorm, Inc
American Fork, UTAH
08.2019 - 03.2020
- Collaborated closely with technical support staff in order to resolve complex issues quickly while minimizing disruption of service levels.
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction.
- Developed customer success plans and strategies to maximize customer value and success.
- Served as escalation point for issues that impacted client's productivity and satisfaction.
- Identified opportunities for upsell and cross-sell services based on customers' usage data and preferences.
- Conducted training sessions for customers on how to use the company's products or services efficiently.
SR Sourcing Manager
PolyOne Corporation
Avon Lake, OHIO
09.2014 - 12.2016
- Maintained a database of approved vendors which included detailed information about each supplier's capabilities along with price points and lead times.
- Resolved conflicts between internal customers and external partners regarding supply chain issues such as late deliveries or incorrect shipments.
- Reviewed existing contracts regularly in order to identify any changes needed due to shifts in market conditions or changing customer needs.
- Utilized data-driven analysis to identify opportunities for cost savings, process improvement, and supplier optimization.
- Established benchmarks against competitors' products and services and conducted comparative analyses to assess the competitiveness of existing agreements.
Education
Master of Business Administration (M.B.A.) - Global Supply Chain Management
Brigham Young University
Provo, UT, US04-2014
Bachelor of Science (B.S.) - Economics
Southern Utah University
Cedar City, UT, US05-2009
Skills
- Sales support
- Software development
- ITIL framework
- CRM software proficiency
Certification
LSS Master Black Belt
Timeline
Technical Account Manager
Adobe, Inc
02.2022 - 04.2025
Global Logistics Manager
Traeger, Inc
12.2020 - 02.2022
Customer Success Manager
BrainStorm, Inc
08.2019 - 03.2020
SR Sourcing Manager
PolyOne Corporation
09.2014 - 12.2016
Bachelor of Science (B.S.) - Economics
Southern Utah University
Master of Business Administration (M.B.A.) - Global Supply Chain Management
Brigham Young University