Brian Solis

- Successfully managed Identity and Access Management (IAM) systems to enforce security policies and user access control.

- Proficient in G Suite administration, including user management, security settings, and integration with third-party applications.

- Administered a diverse range of SaaS applications, ensuring seamless access control and data protection.

- Skilled in Microsoft technologies, including Office 365 administration, Intune and Azure.

- Expertise in Jamf Pro for Mac device management, ensuring proper configuration, security, and user support.

- Proficient in Zoom administration for facilitating online meetings, webinars, and video conferencing.

- Managed local area networks (LAN) and wide area networks (WAN) for stable connectivity and data transfer.

- Administered identity and access management services, including Okta, OneLogin, and Azure AD.

-Manged SaaS Applications such as Atlasian Miro Figma etc.

-Proficient with ticketing systems such as Jira Service Now and Zendesk

-Provide Deskto support for End users with Executive Support

• Setting up new user's accounts and profiles
• Providing IT Intros to new users
• Responds to request for technical assistance via Zerndesk with response mode of Slack, In Person, Email, and Zoom
• Supports and administer gsuite mail, apps, devices and OU's
• Supports different hardware's such as Mac Laptops, HP Desktops Dell laptops Chromebooks Mobile devices such and iphone and Ipads also supports MDM's
• Supports Network with Lan/Wan
• Supports and administer Identity Management Services Such as Okta and Onelogin
• Uses Kaseya Okta and AD for Application deployments
• Supports and Administer Ring Central and InContact.

• Working on Educating users on new office platforms used for Business integration
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Conducting electrical safety checks on computer equipment
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Replacing parts as required
• Providing support, including procedural documentation and relevant reports
• Following written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• MAC and PC.