Meka Chukz
Brooklyn
Summary
Results-driven professional offering a progressive, sixteen -year career in information Technology. Repeated success on IT team projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Engineer
Adecco
New York
09.2018 - Current
- Collaborated with cross-functional teams to implement IT solutions effectively.
- Managed IT infrastructure and maintained system performance for clients.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Trained staff on how to use various computer systems effectively.
- Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi-vendor frameworks during installation and beyond.
- Established secure communication channels between remote offices using VPN technologies.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Performed troubleshooting duties and provided server management expertise via remote and in-person interactions.
Data Analyst
VERIFONE
Long Island
07.2019 - 11.2023
- Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
- Assess the effectiveness and accuracy of new data sources and data gathering techniques
- Develop custom data models and algorithms to apply to data sets
- Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes
- Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets
- Ensure system security for desktop, mobile and cloud environments
- Setup secure WIFI, LAN, and VoIP networks, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations
- Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies
- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more
- Closed 95% of trouble tickets with no escalations
Business Analyst
Bank of America [Merrill Lynch]
Pennington
09.2017 - 09.2018
- Develop methods for integrating different products so it works properly together such as customizing commercializing end products to fit specific needs
- Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users
- Collaborates with project sponsors to determine project scope and vision
- Clearly identifies project stakeholders and establish customer classes, as well as their characteristics
- Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
- Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
- Works with stakeholders and project team to prioritize collected requirements
- Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
- Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation
- Monitored daily performance against established metrics
- Analyzed client disputes and offered solutions to fit client and company expectations
- Escalated requests for service, acting as a point of escalation for external and internal parties
- Acted as a lead party for external calls and client visits
- Maintained issues logs and prepared periodic reports based on data
IT Support Engineer
JPMorgan Chase
Tempe
09.2015 - 08.2017
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
- Performed security administration functions for user, data, and remote access
- Played instrumental role in companywide migration from legacy customer relationship management (CRM) system to Salesforce.com by providing end-user training and support
- Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades
- Closed 97% of trouble tickets on first call without escalations
- Awarded for exceeds expectations after 3 months of employment
- Star employee of the month for excellent technical and customer service
Technical Support Specialist
VERIZON
Tucson
01.2015 - 08.2015
- Performed troubleshooting, repair, and maintenance of mobile devices, hardware, peripherals, and telephony
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
- Participated in large-scale upgrades and installations
- Quickly learned and mastered proprietary applications
- Demonstrated outstanding customer services skills, consistently receiving high ratings on client satisfaction surveys
- Cut incident callback rate by 12%; used technical, analytical and communication skills to accurately identify user needs and provide effective solutions
IT Asst. Manager
CHARVID INT. GROUP
02.2008 - 12.2014
- Promoted to leadership role: accountable for maintaining key business applications and systems
- Partner with senior leadership to guide short- and long-range technology planning
- Plan, coordinate, and execute hardware and software upgrades
- Serve as a vital resource for Help Desk staff, overseeing daily support operations and helping solve complex trouble tickets
- Cultivate and maintain relationships with IT vendors
- Successfully directed on-time, on-budget completion of company-wide upgrade to Windows 7 and Office 365 impacting more than 50 onsite staff and five remote employees
- Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access
- Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency
- Managed life cycle replacement of hardware and software
- Oversaw development and implementation of improvements to support network operations
- Communicated regularly with customers concerning data exchange and technology integration
- Liaised with other departments to minimize network interruptions and possible downtimes
- Coordinated secure system access of users to various department systems and platforms
System Administrator
Nigerian Army
06.2012 - 07.2013
- Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
- Modify existing databases and database management
- Setup Wi-Fi and LAN networks at same location, leading client/server configuration and performance tuning of crucial infrastructure to ensure seamless business operations
- Troubleshoot Windows OS and MAC OS
- Worked on large-scale migration including PC Imaging and back up
- Established group policies, Managed and setup parameters for users including restrictions for non-personnel and temporary staff
- Installed upgrades and hardware components in a timely fashion
- Slashed average time by over 50% for completion of project
- Received an award for outstanding Performance and diligence for year 2012/2013
Education
MSC - INFORMATION TECHNOLOGY IN CYBER SECURITY
GRAND CANYON UNIVERSITY
ArizonaBSC - INFORMATION TECHNOLOGY & ADV CERT, CYBER SECURITY
UNIVERSITY OF PHOENIX
Phoenix, ArizonaBSC - COMPUTER SCIENCE
NNAMDI AZIKIWE UNIVERSITY
Awka, NigeriaSkills
Financial Management Strategic planning
Testing & Troubleshooting
Online Marketing Market Expansion Data Planning Project Management System Administration, Vendor Relations Innovation
Network troubleshooting Resource Allocation Effective Communication, Team Leadership
Business Continuity Data Backup & Recovery Help Desk Support
Data analysis Server management
Business intelligence
Machine learning Network administration Information security Mobile application development IT leadership DevOps practices IT infrastructure Software development Software testing IT service management
Certification
- Cisco, MCSA, A+, Microsoft Office, SAP (Super User), Adaptive Workday (office connect), Salesforce, IBM Cognos TM1, IaaS, Saas, Paas, DaaS, VAaaS, MaaS,InformationTechnology, Computer Architecture, Electric Circuits and Electronics, Artificial Intelligence, Computer Graphics, Application Software, Data Communications and Networks, Software Development and Management, Operating Systems, Network Security, Customer Service Training (Verizon Wireless), IT Technical Support Specialist Training (JPMorgan Chase), Military Training. Microsoft Office, SAP (Super User), Adaptive Workday (office connect), Salesforce.
Timeline
Data Analyst
VERIFONE
07.2019 - 11.2023
IT Engineer
Adecco
09.2018 - Current
Business Analyst
Bank of America [Merrill Lynch]
09.2017 - 09.2018
IT Support Engineer
JPMorgan Chase
09.2015 - 08.2017
Technical Support Specialist
VERIZON
01.2015 - 08.2015
System Administrator
Nigerian Army
06.2012 - 07.2013
IT Asst. Manager
CHARVID INT. GROUP
02.2008 - 12.2014
MSC - INFORMATION TECHNOLOGY IN CYBER SECURITY
GRAND CANYON UNIVERSITY
BSC - INFORMATION TECHNOLOGY & ADV CERT, CYBER SECURITY
UNIVERSITY OF PHOENIX
BSC - COMPUTER SCIENCE
NNAMDI AZIKIWE UNIVERSITY