Brian Sotres
Toluca,Mexico
Summary
With a proven track record at Bosch, Quad, and now General Motors, I excel in IT service management and configuration management, showcasing significant improvements in system efficiency. My expertise in network troubleshooting and a knack for strategic IT asset management have driven cost savings and enhanced productivity, making me a pivotal asset in technology operations.
Overview
4
4
years of professional experience
Work History
Information Technology Operations Specialist
General Motors
Toluca, Mexico
01.2025 - Current
- Participated in meetings with external stakeholders regarding IT projects or initiatives.
- Performed root cause analysis on incidents reported by users in order to identify underlying problem areas.
- Maintained inventory records of all IT assets such as computers, servers, networking equipment.
- Analyzed existing network infrastructure to identify areas needing improvement or upgrade.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
IT Support Analyst
Bosch
Toluca, Mexico
11.2022 - 01.2025
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Developed and maintained user accounts, permissions, and access rights.
- Configured routers and switches according to organizational specifications.
Systems Analyst
Quad Graphics
Toluca, Mexico
07.2021 - 11.2022
- Tested, maintained and monitored computer programs and systems.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Used remote login tools to assist clients with technical and product questions.
Education
Bachelor of Science - Computer Engineering
Universidad Autonoma Del Estado De Mexico
Toluca, Mexico08-2020
High School Diploma -
Universidad Autonoma Del Estado De Mexico
Toluca, Mexico08-2015
Skills
- IT service management
- Configuration management
- Infrastructure management
- Network troubleshooting
- Hardware troubleshooting
- Incident management
- IT asset management
- Operating systems
- Virtualization technologies
- System monitoring
- Information security
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Information Technology Operations Specialist
General Motors
01.2025 - Current
IT Support Analyst
Bosch
11.2022 - 01.2025
Systems Analyst
Quad Graphics
07.2021 - 11.2022
Bachelor of Science - Computer Engineering
Universidad Autonoma Del Estado De Mexico
High School Diploma -
Universidad Autonoma Del Estado De Mexico
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