Jean Cuellar
Fort Lauderdale,FL
Summary
Dynamic and tech-savvy bilingual IT graduate with a strong passion for technology and proven creative problem-solving abilities. Demonstrated experience in individual and collaborative projects, complemented by ongoing pursuit of certifications to deepen technical expertise. Committed to continuous learning and excelling in the fast-paced, ever-evolving IT landscape while leveraging operational process improvements to enhance efficiency. A track record of effective resource management and implementation of best practices underscores a dedication to achieving organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Operations Specialist
South Plantation High School
01.2019 - 01.2022
- Provided technical support for Windows, Linux, and macOS systems, resolving issues and maintaining optimal performance. Managed service requests, refurbished systems, and ensured user satisfaction for English and Spanish speakers as a bilingual specialist.
- Offered technical support for Windows, Linux, and macOS systems, resolving common issues and reducing downtime.
- Managed multiple service requests in high-stress periods, applying ticketing system knowledge for smooth workflow and timely issue closure.
- Refurbished and maintained systems for both sale and institutional use, ensuring optimal performance and user satisfaction.
Education
Associate of Science - AS - Information Technology
Broward College
11.2025
Skills
- Strong foundation in Microsoft technologies with relevant certifications
- Collaborative team player, adept at working with peers to achieve common goals
- Proficient in hardware and software repair, with hands-on experience in troubleshooting
- Bilingual in English and Spanish, facilitating effective communication in diverse environments
- Completed certifications and had positive experiences related to Help Desk Support
- Operational efficiency
- Planning and coordination
- Cross-functional communication
Certification
- CompTIA A+ ce Certification
- CompTIA Systems Support Specialist Certification
- CompTIA Security+ ce Certification
- CompTIA Project+ Certification
- CompTIA Linux+ ce Certification
- Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
- Microsoft Technology Associate: Introduction to Programming Using HTML and CSS
- Microsoft Technology Associate: HTML5 Development Fundamentals
- Microsoft Technology Associate: Mobility and Devices Fundamentals
- Microsoft 365 Security Administrator Associate (MS-500)
- Zendesk Customer Service Professional Certification
- HTML & CSS: Creating Forms
- JavaScript for Web Designers
- CSS Essential Training
- HTML Essential Training
- Learning MySQL Development
- Learning Relational Databases
- Agile Foundations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Information Technology Operations Specialist
South Plantation High School
01.2019 - 01.2022
Associate of Science - AS - Information Technology
Broward College