Brian Speaker
El Dorado Hills,CA
Summary
Dynamic, results-oriented manager with over 25 years of extensive experience in the restaurant and retail sectors. Recognized for delivering superior customer service and fostering a culture of excellence, with a proven track record of driving operational success and enhancing team performance. Committed to achieving organizational goals through strategic leadership and innovative problem-solving. Passionate about creating exceptional customer experiences while optimizing business processes for sustained growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Driver
Uber
El Dorado Hills, CA
02.2023 - Current
- Professional Driver
- Improved customer satisfaction by providing timely and efficient transportation services.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
FOH Manager
Wally's Pizza Bar
Cameron Park
08.2025 - 03.2026
- Supervised daily operations in front-of-house to maintain high standards of customer satisfaction and efficient service execution.
- Coordinated with kitchen staff to improve communication processes, resulting in increased order accuracy and reduced turnaround times.
- Resolved customer complaints by identifying issues and implementing timely solutions to uphold brand standards.
- Organized and led daily pre-shift meetings to update front-of-house staff on menu modifications and promotional strategies, ensuring consistent service delivery.
- Enhanced dining efficiency through the development of floor plans and targeted server assignments to maximize table turnover.
- Supervised daily front-of-house functions, focusing on maintaining high-quality service and meeting customer needs.
- Oversaw cash handling operations and safeguarded nightly bank deposits to mitigate financial risk.
- Maintained high standards of cleanliness and organization to enhance operational efficiency and delegated tasks to employees.
- Monitored and enforced compliance with health regulations and sanitation protocols to uphold operational integrity.
- Oversaw daily front-of-house operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on best practices for service excellence and efficiency.
General Manager
Five Guys Burgers and Fries
Roseville, CA
07.2023 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Round Table Pizza
Folsom, CA
02.2020 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Domestic Engineer
Stay At Home Dad
Antioch, CA
02.2010 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Champs Sports
Concord, CA
03.2006 - 06.2010
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate in Arts (AA) - Culinary Arts
Modesto institute of technology
Modesto, CA08-2013
Associate in Arts (AA) - Business Management
Solano Community College
Suisun City, CA10-1992
High school diploma - General Studies
Vallejo High School
Vallejo, CA06-1990
Skills
- Talent acquisition
- Inventory management
- Point of sale expertise
- Cash management
- Payroll management
- Food Safety
- Time management
- Communication skills
- Forecasting
- Cooking
- Operations management
- Guest services
- Profit & loss
- Conflict management
- Interviewing
- Hospitality
Certification
- California Manager ServSafe Certification.
- California RBS Certification.
Timeline
FOH Manager
Wally's Pizza Bar
08.2025 - 03.2026
General Manager
Five Guys Burgers and Fries
07.2023 - 09.2024
Professional Driver
Uber
02.2023 - Current
General Manager
Round Table Pizza
02.2020 - 06.2023
Domestic Engineer
Stay At Home Dad
02.2010 - 02.2020
General Manager
Champs Sports
03.2006 - 06.2010
Associate in Arts (AA) - Business Management
Solano Community College
High school diploma - General Studies
Vallejo High School
Associate in Arts (AA) - Culinary Arts
Modesto institute of technology