Brian Spence
Davidson,North Carolina
Summary
Dynamic engineering manager with a proven track record at FANUC America Corporation, excelling in team leadership and customer service. Spearheaded initiatives that enhanced employee engagement and satisfaction, while fostering strong client relationships. Expert in process improvement and cross-training, driving performance and delivering innovative solutions that exceed expectations.
Overview
20
20
years of professional experience
Work History
Manager – Engineering Services & ASI Support
FANUC America Corporation
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
Senior Engineer - Robotics ASI Support
FANUC America Corporation
05.2010 - Current
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Determined equipment failure root cause and implemented solutions.
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Conducted in-depth research to stay ahead of industry trends, applying innovative techniques to current projects.
- Pioneered new product line that met rigorous industry standards and customer expectations, from concept to launch.
- Monitored and evaluated engineering performance to recommend improvements.
- Documented and developed engineering procedures and processes.
Project Engineer
FANUC America Corporation
06.2005 - Current
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Documented and developed engineering procedures and processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Education
Bachelor of Science - Electronic Engineering
University of Toledo
Toledo12-2004
Skills
- Customer service
- Team building
- Employee cross-training
- Process improvement
- Relationship management
- Team leadership
Languages
Python
C
C++
HTML5, CSS, Javascript
KAREL
IEC 61131-3
C#
Visual Basic
Timeline
Manager – Engineering Services & ASI Support
FANUC America Corporation
06.2021 - Current
Senior Engineer - Robotics ASI Support
FANUC America Corporation
05.2010 - Current
Project Engineer
FANUC America Corporation
06.2005 - Current
Bachelor of Science - Electronic Engineering
University of Toledo
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