Brian Staples Jr
Little Elm,United States
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
6
6
years of professional experience
Work History
Forklift Driver
FedEx
Milwaukee, WI
05.2018 - 01.2021
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Examined shipments for quality and accuracy.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Completed regular checks of incoming freight in staging area each day.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Checked items against documentation for accuracy
Package Handler
UPS
Milwaukee, WI
09.2017 - 04.2018
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Documented warehouse stock each day and reported inventory totals to supervisor.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Installed protective devices on or around products to prevent damage during transport.
- Followed verbal and written instructions to properly move and ship products.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prevented load shifting or damage by using bracing and strapping techniques
Lube Technician
John Amato Nissan
Milwaukee, WI
10.2016 - 08.2017
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Suggested additional services to customers in order to meet upsell goals.
- Worked alone or in team-based systems to complete up to 10 plus oil changes each day.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and diagnostic and repair techniques.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted vehicle inspections and recorded results in database to comply with WI vehicle inspection requirements.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
Customer Service Representative
Walgreeens
Milwaukee, WI
01.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Improved overall efficiency 97% by anticipating needs and providing outstanding support
Education
Associate of Science -
Collin County Community College District
Plano, TXSkills
- Fast Reaction Time
- Physical Strength and Stamina
- Equipment Repair and Maintenance
- Good Depth Perception
- Critical Thinking
- Quality Assurance
- Computer Terminal Operation
- Creative Problem Solving
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Data Entry and Maintenance
- De-escalation Techniques
Timeline
Forklift Driver
FedEx
05.2018 - 01.2021
Package Handler
UPS
09.2017 - 04.2018
Lube Technician
John Amato Nissan
10.2016 - 08.2017
Customer Service Representative
Walgreeens
01.2015 - 08.2016
Associate of Science -
Collin County Community College District