Brian Stashak
Port Charlotte,FL
Summary
Results driven operations leader with over 25 years of experience in driving compliance and operational efficiency. Skilled in change management and process improvement, consistently achieving project goals while enhancing customer satisfaction and team performance.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Director, Landside & Terminal Operations
Allegheny County Airport Authority
Pittsburgh, PA
08.2015 - 01.2026
- Directed the organization's daily operations, ensuring compliance with airport policies and procedures.
- Established relationships with vendors and stakeholders to secure favorable terms for services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Identified opportunities for improvement in operational performance metrics.
- Spearheaded the development and launch of new services.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Directed operations to improve operational efficiencies.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with regulatory bodies to ensure compliance with policies and procedures.
- Managed crisis situations to minimize impact on operations and customer experience.
- Led change management efforts to adapt to organizational needs.
- Implemented new technologies to streamline processes and enhance productivity.
- Analyzed customer feedback data to identify trends in operational performance or customer service issues.
- Coordinated resources across departments to maximize productivity levels.
- Assessed employee performance against established benchmarks or targets.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with teams to develop strategic initiatives for organizational growth.
Operations Manager
FedEx Express
Pittsburgh, Pennsylvania
01.1999 - 08.2015
- Managed daily operations to ensure efficient workflow and productivity.
- Trained staff on operational procedures and safety protocols.
- Implemented process improvements to enhance operational efficiency and quality.
- Analyzed operational data to identify trends and inform decision-making processes.
- Facilitated team meetings to promote collaboration and address workflow challenges.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed employee scheduling and training.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve organizational goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet organizational objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and employee performance.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Education
Bachelor of Science - Business Administration
Daemen College
Buffalo, NY05-1986
Skills
- Decision-making
- Operational strategy
- Compliance management
- Project management
- Change management
- Process improvement
- Vendor negotiation
- Customer relationship management
- Operational efficiency
- Team leadership
- Crisis management
- Effective communication
- Problem solving
- Employee coaching
- Operations management
- Conflict resolution
- Cross-functional team leadership
Certification
AAAE Landside and Terminal Operations Certificate of Training
Timeline
Director, Landside & Terminal Operations
Allegheny County Airport Authority
08.2015 - 01.2026
Operations Manager
FedEx Express
01.1999 - 08.2015
Bachelor of Science - Business Administration
Daemen College