Seattle Umi
West Valley City,United States
Summary
Highly motivated and goal-oriented professional seeking a challenging career opportunity that fosters growth and excellence. Committed to achieving personal and career objectives while contributing to organizational success. Known for dependability, creativity, and a strong work ethic, with the ability to adapt and excel in diverse assignments. Skilled at multitasking and thriving under pressure, while maintaining confidentiality. Detail-oriented individual with exceptional communication and project management skills. Demonstrated capability to efficiently handle multiple tasks in fast-paced environments. Recognized for proactive approach in identifying and resolving issues, with a focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Airport Landside Operations Agent – Level II
Salt Lake City International Airport
07.2024 - Current
- Provided exceptional customer service and assistance to over 90,000+ passengers daily, ensuring a welcoming and positive experience that exceeded expectations
- Managed vehicular and pedestrian traffic flow in loading and unloading areas, issuing parking citations, civil notices of ground transportation violations, and performing vehicle security inspections
- Relocated unattended vehicles in accordance with statutes and policies, ensured safe pedestrian crossings, and assisted Airport Police with crowd control during special assignments
- Conducted patrols of terminal front and pre-security areas on foot and by vehicle, maintaining situational awareness for vehicle flow, pedestrian safety, and airport security in support of the Airport Security Plan and Transportation Security Regulations (TSR) 1542
- Monitored airport staging facilities, commercial curbs, and restricted parking areas, recommending and relocating vehicles to maintain proper traffic flow
- Reported missing signage, initiated work orders for parking regulatory signs, safety issues, and other traffic-related improvements
- Supported the Airport Operations Manager and Supervisor by responding to observed delays, directing passenger flow inside terminals, and assisting with TSA screening during peak periods
- Assisted with crowd control at the Secure Side Exit barrier wall and Greeting Room area, provided direction and assistance during construction projects, and maintained up-to-date knowledge of ongoing construction activities
- Acted as a first responder for medical incidents, transporting patients and EMT personnel, and maintained proficiency in CPR and AED operation
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
Transportation Security Officer
Transportation Security Administration
03.2015 - 11.2023
- Responsible for implementing security-screening procedures that are central to Transportation Security Administration objectives that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft.
- Responsible for working within a stressful environment, which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction.
- Responsible for conducting screening of passengers, baggage and cargo using complex and sophisticated machinery and software that includes; X-rays, body imaging scanners, liquid laser screening stations, explosive trace detection machines, and walk through metal detectors.
- Responsible for monitoring the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers, while maintaining close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Participates in information briefings concerning security-sensitive or classified information.
- Responsible for making effective decisions in both crisis and routine situations by implementing a massive knowledge base of federal aviation and TSA standard operating procedures and regulations while using critical thinking and decision making skills.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Residential Staff / Lead Staff
Eagle Ranch Academy
03.2006 - 10.2013
- Participates in assisting and maintaining Program Director duties when he/she is not present.
- Responsible for counseling residents in identifying and resolving social issues and other problems that arises.
- Responsible for compiling records of daily activities of each residents that are housed on campus.
- Responsible for ascertains need for and secures services of physician, handling all medications.
- Certified and trained to handle medications and was responsible for distributing them to residents that are medicated and assigned medications as per physician.
- Help supervise and participate work study programs, assist in planning recreational activities and assign rooms to residents
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associates Degree - Business Management
American Samoa Community College
Am. Samoa, United States05.2002
Skills
- Operational Efficiency
- Decision-Making
- Time management abilities
- Reliability
- Interpersonal Skills
- Safety oversight
- Security Protocols
- Teamwork and Collaboration
- Multitasking
- Aircraft emergency protocols
- Adaptability
- Effective Communication
- Aircraft operations procedures
Additionalinformation
- 08/24/2015 - 08/28/2015, As a member of the PSST Team here in Salt Lake. Deployed to Philadelphia for the Papal visit in the United States, for the protection assignment to secure the safety of Pope Francis in coordination with the U.S. Secret Service, FBI, and other agencies.
- 10/7/2015, Received a T.E.A.M Award certificate of recognition in supporting the Papal visit.
- 01/10/2016 - Present, Promoted to Lead Transportation Security Officer after 9 months of duty for outstanding performance and leadership qualities.
- 03/7/2016, Received a T.E.A.M Award certificate of recognition in collaborate efforts with my teammates in working together during a busy time at the checkpoint in supporting the Red Cross team through for their blood drive.
- 03/7/2016, Received a “You Make The Difference” Award certificate of recognition for overall job performance, professionalism, and willingness to remain focused on my responsibilities and duties.
References
- Katherine Benson, Eagle Ranch Academy, Program Director, 6012093261, kath_a_benson@yahoo.com
- Phyllis Tatum, Intermountain Medical Center, Food Manager, 3852221908
- Tory C. Balderas, Transportation Security Administration, Supervisor – BDO, 8016568394, tory.balderas@tsa.dhs.gov
Languages
Samoan
Native or Bilingual
Timeline
Airport Landside Operations Agent – Level II
Salt Lake City International Airport
07.2024 - Current
Transportation Security Officer
Transportation Security Administration
03.2015 - 11.2023
Residential Staff / Lead Staff
Eagle Ranch Academy
03.2006 - 10.2013
Associates Degree - Business Management
American Samoa Community College
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