Summary
Overview
Work History
Education
Skills
Certification
Contact Summary
Accomplishments
Timeline
Generic

JAQUETTE KNIGHT

Customer Service Representative
Humble,TX

Summary

Operations professional with strong background in logistics, process optimization, and customer service. Possess skills in data analysis, communication, and problem-solving, consistently driving operational efficiency and achieving targeted results. Reliable and adaptable, with keen focus on operational excellence and continuous improvement.

Experienced in retail employment and education. Hardworking individual with sharp, fast learning abilities and friendly customer service skills. Dedicated to achieving company goals, driven by outcomes and results. Aim is to find a career where I can thrive and make a meaningful impact. Proficient in administering and coordinating new employees and peers. Highly meticulous in security and daily activities.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Landside Operations Agent

City of Houston
07.2024 - Current
  • Ensure a safe and efficient airport environment by overseeing traffic flow, enforcing regulations, assisting with incidents and conduction inspections and audits.
  • Support security ad emergency activities.
  • Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
  • Monitor security access control points, conduct airport badge challenges, conduct periodic and random inspections daily.
  • Complete daily reports/logs of all activities during shift.

Structured Behavior Support

Spring Independent School District
01.2023 - 07.2024
  • Collect and document data on student progress; collaborate with parents, teachers, and school leaders to implement behavior intervention strategies
  • Maintain alert attention to students in a variety of settings throughout the school day
  • Focus primarily on student management, behavioral strategies, and behavioral interventions
  • Provide continuous support throughout the school day during arrival, dismissal, and during times of intervention

Retail/Merchandise/Sales Associate

The TJX Companies Inc.
11.2017 - 07.2024
  • Promote loyalty programs and company credit cards during interactions with customers
  • Engage and interact with customers who need assistance on the sales floor while also maintaining an organized store environment
  • Prepare merchandise for the sales floor and maintain the stock room to company standards

Instructional Assistant

Aldine Independent School District
09.2019 - 06.2023
  • Provided instructional support, and assisted educators in preparing and implementing instructional materials
  • Provided large group and small group instruction; large group instruction was based on weekly lesson plans, and small group was based on students' individual academic goals
  • Worked with frequent interruptions, maintained flexibility, and maintained control under stressful situations
  • Assist with Administrative duties every Monday, such as handling student information, placing and answering phone calls in the front office, and administering clinical and student records.

Education

Associates of Science -

Lone Star Community College
01.2015 - 05.2025

Skills

  • Interpersonal Communication

  • Attention to Detail

  • Active Listening

  • Adaptability

  • Operational efficiency

  • Process documentation

  • Teamwork

  • Problem-solving

Certification

Life Agent/Agency, PHP Agency, Specialized in selling policies and recommended correct products that meet customer's needs. Delegated services between the insurance company and potential clients by expanding customer base through phone calls and personal client meetings. Displayed excellent communication, analytical, customer service, and selling skills during personal client meetings. Documented client policies through electronic and paper records.

Contact Summary

Hard working individual with experience in retail employment and education. Sharp, fast learner, and friendly customer service skills. Willing to put in the work for company goals. Outcome and result driven; looking for a career where I can thrive and make a difference. Great at administering and coordinating new employees and peers.

Accomplishments

Employee of the Month - November

Timeline

Landside Operations Agent

City of Houston
07.2024 - Current

Structured Behavior Support

Spring Independent School District
01.2023 - 07.2024

Instructional Assistant

Aldine Independent School District
09.2019 - 06.2023

Retail/Merchandise/Sales Associate

The TJX Companies Inc.
11.2017 - 07.2024

Associates of Science -

Lone Star Community College
01.2015 - 05.2025

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JAQUETTE KNIGHTCustomer Service Representative