Brian Stasiak
Chicago,IL
Summary
Dynamic sales professional with a proven track record at Enterprise Mobility, excelling in customer service and leadership. Adept at nurturing client relationships and implementing effective sales strategies, resulting in improved satisfaction ratings. Strong communicator and problem-solver, committed to driving team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Enterprise Mobility
Chicago, IL
11.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Branch Manager
Enterprise Mobility
10.2020 - 10.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Branch Manager
Enterprise Mobility
Chicago, IL
08.2018 - 08.2020
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Coached and developed branch staff by offering constructive feedback and Type training opportunities.
Manager Trainee
Enterprise Mobility
Chicago
03.2017 - 08.2018
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
- Explained services and products to customers in friendly and engaging way.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
BBA - Business Administrstion
Robert Morris University
Chicago, IL05.2015
Skills
- Communication: Active listening, written and verbal communication, presentation skills
- Customer Service: Interacting with clients, resolving issues, and providing excellent service
- Leadership: Leading teams, delegating tasks, and motivating others
- Problem-Solving: Analytical skills, critical thinking, troubleshooting, and decision-making
- Time Management: Prioritizing tasks, meeting deadlines, and efficient workflow
- Teamwork: Collaboration, cooperation, and working effectively within a group
Timeline
Sales Consultant
Enterprise Mobility
11.2023 - Current
Branch Manager
Enterprise Mobility
10.2020 - 10.2023
Assistant Branch Manager
Enterprise Mobility
08.2018 - 08.2020
Manager Trainee
Enterprise Mobility
03.2017 - 08.2018
BBA - Business Administrstion
Robert Morris University