BRIAN STEELE
Abilene,TX
Summary
Proactive professional with 18+ years of experience and a proven knowledge of safety compliance. Also success in building HVAC/R teams, and to meet financial expectations. Aiming to leverage my skills to successfully fill the Service Manager position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
The Arcticom Group
Abilene, TX
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Climate Pros
Abilene, TX
11.2019 - 06.2022
- Maintained a A+ safety record with 0 recorded accidents in the last two years
- Built relationships with customers, and also built a region with 4 starting sites, to over 40+ locations within a 4hr radius
- Managed team members to work safely and efficiently while meeting day to day goals
- Also, set goals and expectations for teams to meet
- Followed protocol, and executed procedures that were put in place from regional manager, and VP.
- Daily tasks included gathering information from service team and building a plan to resolve day to day issues.
- (Safety, and working procedures)
- Also, supported Hvac/r technicians in the field with troubleshooting equipment, safety protocol, and helping meet deadlines
- Maintained a P&L spreadsheet.
Field Service Supervisor
Deem Mechanical
Abilene, TX
11.2016 - 11.2019
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Facilitated communication between office personnel, subcontractors, and customers.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
Owner
Matt-Kee Logistics
Abilene, TX
02.2017 - 08.2019
- Leased on with one of the largest oilfield logistics companies in Odessa, Tx.
- Safety plan administrated, with 0 recordable accidents for 4 years.
HVAC/R Manager
Air-One Mechanical
Abilene, TX
01.2007 - 11.2016
- Developed a business plan to successful maintain a profit
- Also implemented safety procedures, communicated with customers, and operated the business.
- Review P&L and maintain appropriate margins.
- Maintain healthy growth for business.
Education
Associate Of Business Administration -
TCU
03.2019
High School Diploma -
ABILENE HIGH SCHOOL
Abilene, TX06.2005
Master Of Real Estate Development -
Cisco Junior College
Cisco, TX05.2005
Skills
- Maintained a A safety record with 0 recorded accidents in the last two years
- Built relationships with customers, and also built a region with 4 starting sites, to over 40 locations within a 4hr radius
- Managed team members to work safely and efficiently while meeting day to day goals Also, set goals and expectations for teams to meet
- Followed protocol, and executed procedures that were put in place from regional manager, and VP of Texas
- Coordinated directly with the owner to resolve issues, and implement plans to achieve a greater profit margin
- Daily tasks included gathering information from service team and building a plan to resolve day to day issues (Safety, and working procedures)
- Supported Hvac/r technicians in the field with troubleshooting equipment, safety protocol, and helping meet deadlines
- Maintained a P&L spreadsheet through quick books
Certification
OSHA 30
Timeline
Service Manager
The Arcticom Group
06.2022 - Current
Service Manager
Climate Pros
11.2019 - 06.2022
Owner
Matt-Kee Logistics
02.2017 - 08.2019
Field Service Supervisor
Deem Mechanical
11.2016 - 11.2019
HVAC/R Manager
Air-One Mechanical
01.2007 - 11.2016
Associate Of Business Administration -
TCU
High School Diploma -
ABILENE HIGH SCHOOL
Master Of Real Estate Development -
Cisco Junior College