Brian Stephens
McDonough,GA
Summary
With a proven track record at Delta, I excel in dangerous goods handling and motivational leadership. My expertise in load planning and ground support has significantly improved on-time departures, showcasing my ability to lead teams and enhance operational efficiency. Committed to safety and excellence, I thrive in fast-paced environments, driving productivity and compliance.
Overview
16
16
years of professional experience
Work History
Aircraft Load Agent
Delta
03.2022 - 05.2024
- Ensured accurate completion of all required paperwork associated with cargo handling operations, maintaining detailed records as needed for compliance purposes.
- Collaborated with maintenance teams to address any necessary repairs or adjustments related to cargo loading equipment or infrastructure.
- Supported the implementation of new technology systems aimed at improving overall productivity in aircraft loading processes.
- Served as a key point of contact between load agents team members, effectively addressing questions or concerns from colleagues or airline partners.
- Actively participated in safety meetings, offering valuable input regarding the prevention of potential hazards during aircraft loading operations.
- Improved on-time departure rates by closely monitoring load progress and coordinating with relevant parties.
- Provided mentorship and guidance to new hires, promoting adherence to company policies and standards of excellence.
- Participated in continuous training programs to remain current on industry regulations and best practices for aircraft loading.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6+ daily flights.
Ramp Agent
Delta
07.2008 - 03.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4-6 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
High School Diploma -
Curtis High School
Staten Island, NY06.2001
Skills
- Dangerous Goods Handling
- Load Planning Expertise
- Reliability and punctuality
- Ground Support Equipment Operation
- Airline Industry Experience
- Customer Service
- Staff Supervision
- Motivational Leadership
- Documentation and control
- Team Leadership
- Pushback and towing
Timeline
Aircraft Load Agent
Delta
03.2022 - 05.2024
Ramp Agent
Delta
07.2008 - 03.2022
High School Diploma -
Curtis High School
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