Brian Sterling
Hills
Summary
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Postal Service Employee
United States Postal Office
Hills, MN
06.2025 - Current
- Processed and delivered mail efficiently, ensuring timely distribution to customers.
- Assisted customers in resolving issues related to undelivered or damaged mail, providing prompt solutions that met their needs.
- Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.
- Monitored inventory levels of mailing supplies, coordinating restocking as needed.
- Maintained a safe work environment by adhering to safety protocols and reporting any hazardous conditions.
Restaurant Owner
Sterling's Cafe & Grille
Luverne, Minnesota
04.2014 - 08.2024
- Oversee daily operations, ensuring high standards of service and food quality.
- Provided excellent customer service by responding promptly to guests' needs.
- Manage inventory control, optimizing supply chain processes to reduce costs.
- Implement health and safety protocols, maintaining compliance with industry regulations.
- Trained and supervised a team of 20+ employees in all aspects of restaurant operations.
- Analyzed financial statements and sales reports to assess business performance and implement necessary adjustments.
- Monitored kitchen staff, resulting in properly prepared, cooked and presented meals.
- Oversaw day-to-day operations of restaurant to maintain profitability.
- Trained staff on food preparation techniques, cooking methods and food safety practices to maximize product quality.
- Developed and implemented unique events to attract new customers and foster community relationships.
General Manager
Grille 26
Sioux Falls, South Dakota
03.2008 - 12.2013
- Managed staff recruitment, training, and performance evaluations for improved team dynamics.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Buffalo Wild Wings
Sioux Falls, South Dakota
07.2000 - 02.2008
- Built and maintained relationships with vendors and suppliers.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
- Prepared staff work schedules and assigned specific duties.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, South Dakota05-1998
Skills
- Operations management
- Staff supervision
- Labor cost controls
- Customer engagement
- Staff leadership
- Employee scheduling
- Health code compliance
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Relationship building
- Decision-making
- Strategic planning
Affiliations
- Luverne Area Chamber Board Member
- Luverne MN Rotary Club
Certification
ServSafe Certification
LANGUAGES
American Sign Language | Bilingual
Timeline
Postal Service Employee
United States Postal Office
06.2025 - Current
Restaurant Owner
Sterling's Cafe & Grille
04.2014 - 08.2024
General Manager
Grille 26
03.2008 - 12.2013
General Manager
Buffalo Wild Wings
07.2000 - 02.2008
High School Diploma -
Roosevelt High School