Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brian Stott

Real Estate Sales Manager
Dade City,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

17
17
years of professional experience

Work History

Manager, Real Estate Sales/Origination

USAA Federal Savings Bank
Tampa, FL
06.2012 - Current
  • Responsible for a mortgage loan origination team that adheres to quality standards, such as analyze credit reports, income and asset documents, as well as general ways to structure a loan.
  • Identifies and manages existing and emerging risks that stem from business activities.
  • Resolve complex issues and escalations to meet or exceed me,her satisfaction goals.
  • Expert knowledge of Fannie Mae, Freddie Mac, and VA guidelines, while communicating with customers and vendors in the utmost of professionalism.
  • Manage employee performance, assess training requirements, evaluate individual training needs, and promote the development of effective team relationships.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Manager, Mortgage Processing

USAA Federal Savings Bank
Tampa, FL
07.2008 - 06.2012
  • Managed a team of processors dedicated to executing efficient, scalable, compliant process that delivers on outstanding mortgage fulfillment service.
  • Driving accountability and performance to achieve desired business results.
  • Lead employees through regular coaching and feedback that resulted in high performing team, top tier employee engagement, and industry-leading member satisfaction.
  • Monitored pipelines of up to 600 loans, to track and log status of loans.
  • Supervised loan personnel and motivated to maintain industry-leading customer service and performance standards.
  • Resolved problems, improved operations and provided exceptional service.
  • Oversaw hiring, training and professional growth of teams of employees.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Real Estate Processor Senior

USAA Federal Savings Bank
San Antonio, TX
06.2005 - 07.2008
  • Provides oversight to daily workflow and ensures all service-level objectives are met through proactive disciplined pipeline management.
  • Provide oversight of pipelines of up to 600 loans in various processing stages.
  • Provides guidance and daily coaching to processors to drive timely and accurate business results from point of application to funding.
  • Provides direct feedback to processors that help increase productivity, create efficiencies, and elevate overall team knowledge.
  • Provides consistent feedback on trends to unit manager on team and employee performance.
  • Performs routine audits of pipeline to ensure compliance of prescribed policies, procedures, guidelines, and regulation.

Education

Bachelor of Science - Business Management

Utah Valley University
Orem, UT

Skills

  • Sales and marketing
  • Budgeting and Expenditures
  • Problem Solving
  • Relationship Building
  • Detail-Oriented
  • Business Analytics
  • Decision Making
  • Interdepartmental Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Manager, Real Estate Sales/Origination

USAA Federal Savings Bank
06.2012 - Current

Manager, Mortgage Processing

USAA Federal Savings Bank
07.2008 - 06.2012

Real Estate Processor Senior

USAA Federal Savings Bank
06.2005 - 07.2008

Bachelor of Science - Business Management

Utah Valley University

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Brian StottReal Estate Sales Manager