Brian Swain

K and R truck sales / West MI International

09.2012 - Current

Delegated tasks to multiple employees while maintaining efficient workplace and performing diagnostics and repairs.
Performed road service calls during and after hours
Performed extensive diagnostics and repairs on electrical, aftertreatment systems, engines and chassis components on a variety of makes and models.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
Maintained certifications and completed in-depth training on International, Cummins, and Mitsubishi trucks and engines.
Kept detailed records of diagnostic process, repairs, labor involved and parts used.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Removed and disassembled defective components in automobiles, trucks, buses, motor homes, refuge and construction vehicles to complete repairs.

Summary