Summary
Overview
Work History
Education
Skills
Timeline
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Brian Swan

Storage Operations Director
Wilmington,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Director of Operations

Pinnacle Storage
Wilmington, NC
01.2022 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Defined, implemented, and revised operational policies and guidelines.
  • Monitored budget and utilized operational procedures
  • Managed 18+ locations across NC and SC
  • Work closely with investors understanding their needs and the best way to meet these needs
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Assisted in recruiting, hiring and training of team members.

Regional Manager

Pinnacle Storage
Wilmington, NC
11.2017 - 01.2022
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Modernized over 8+ facilities by implementing facility enhancement programs.

Site Manager

Pinnacle Storage
Wilmington, NC
11.2015 - 11.2018
  • Assumed responsibility for personnel deployed to work site.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Inspected cleanliness of common areas and offices.
  • Created weekly and monthly reports and presentations for management team.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Cape Fear Academy
Wilmington, NC
08.2010 - 08.2012

Diploma -

John T Hoggard High School
Wilmington, NC
08.2012 - 12.2012

Skills

Process improvements

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Timeline

Director of Operations

Pinnacle Storage
01.2022 - Current

Regional Manager

Pinnacle Storage
11.2017 - 01.2022

Site Manager

Pinnacle Storage
11.2015 - 11.2018

Diploma -

John T Hoggard High School
08.2012 - 12.2012

Cape Fear Academy
08.2010 - 08.2012
Brian SwanStorage Operations Director