Brian Swenke
Noblesville,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
General Manager
Jack's Donuts
06.2019 - Current
- Handled all aspects of daily operations, including leading the team, delivering excellent customer service, and managing financial performance.
- Created strategic plans to drive growth and profitability.
- Supervised a team of 10, providing guidance, training, and support to boost performance.
- Built strong partnerships with suppliers, vendors, and customers.
- Analyzed market trends and competitor activities to uncover opportunities for improvement.
- Consistently hit sales targets through promotions and upselling.
- Maintained optimal inventory levels, balancing availability and cost.
- Scheduled employees to ensure proper staffing during busy hours while controlling labor costs.
- Conducted staff evaluations with constructive feedback and growth plans.
- Designed training programs to enhance skills in customer service, product knowledge, and sales.
- Ensured health and safety compliance through regular inspections.
- Quickly and efficiently resolved customer complaints to maintain satisfaction.
- Introduced scheduling technology to increase ease of accessibility, requests off, shift trades, and shift covers for all employees.
- Negotiated contracts with vendors to secure favorable pricing terms and boost profit margins.
Department Manager
Menards
03.2018 - 06.2019
- Supervised a team of 12 employees, fostering a productive and collaborative work environment.
- Designed and executed strategies to boost operational efficiency and streamline workflows.
- Oversaw daily operations including staff scheduling, inventory control, and customer service.
- Maintained rigorous quality standards to ensure consistent customer satisfaction.
- Delivered ongoing coaching and mentorship to support employee growth and development.
- Handled customer complaints with professionalism, preserving brand reputation.
- Ensured full compliance with health, safety, and sanitation regulations.
- Managed multiple concurrent projects, meeting deadlines and performance goals.
- Revamped inventory management systems, significantly reducing stockouts and improving availability.
Assistant Store Manager
Walgreens
01.2016 - 02.2018
- Supervised daily store operations, leading a team to ensure smooth and efficient performance.
- Managed inventory by forecasting sales, ordering products, and maintaining back stock levels.
- Analyzed Key Performance Indicators (KPIs) and Profit & Loss statements to guide business decisions.
- Developed a system to improve On Shelf Availability and presented findings at the District Office.
- Executed merchandising strategies aligned with corporate plans and local sales trends.
- Held responsibility for store opening and closing procedures during assigned shifts.
- Trained and onboarded new associates, fostering a strong team culture.
- Delivered exceptional customer service, resolving issues with professionalism and care.
- Utilized handheld devices and computer systems to manage package logistics for customers and drivers.
Education
Bachelor of Science - Retail Management
Purdue University
West Lafayette, IN12-2015
Skills
- Effective team management
- Customer engagement
- Teamwork and collaboration
- Customer relationship management
- Customer experience enhancement
- Proficient in simultaneous task execution
- Verbal and Written Communication
- Time management
Timeline
General Manager
Jack's Donuts
06.2019 - Current
Department Manager
Menards
03.2018 - 06.2019
Assistant Store Manager
Walgreens
01.2016 - 02.2018
Bachelor of Science - Retail Management
Purdue University
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