Brian Tang
Camarillo,CA
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wine/Spirit sales associate
Total Wine Spirits & More
Thousand Oaks
07.2021 - Current
- Ensured that every customer received exceptional service and guidance in selecting wines
- Provided extensive knowledge of various wine varieties and regions to assist customers in making informed choices
- Maintained a clean and organized wine section, including restocking shelves and rotating inventory
- Collaborated with team members to meet sales goals and contribute to a positive work environment
- Assisted in planning and executing wine tastings and special events to promote sales and customer engagement
- Knowledge of cocktails and different varieties of wine
- Conduct regular trainings on wine knowledge and tasting techniques to enhance staff's understanding and ability to recommend and sell a wide range of wines to customers
- Conducting regular market research and studying emerging trends in the wine industry to stay updated and provide valuable insights to customers
- Develop and maintain relationships with local wineries and distributors to expand the selection and availability of wines in the store
- Develop and maintain strong relationships with wine distributors and suppliers to ensure access to a wide selection of wines and exclusive offerings for customers
- Assisted in creating and implementing a customer loyalty program to enhance customer satisfaction and increase sales
- Assisted in the development and implementation of marketing strategies to promote and attract customers to the wine section
- Conduct wine education sessions for staff to enhance their product knowledge and ability to assist customers in selecting the right wines
Sales/Merchandise Associate
HomeGoods
Thousand Oaks
06.2017 - 03.2021
- Assisted in customer service
- Ensured the safety of patrons and guests
- Merchandised items to shelving units
- Worked well under pressure to a professional level
- Displayed a strong sense of urgency and accuracy
- Worked really well multitasking to ensure accountability
- Identify customer needs and recommend products that best meet those needs
- Developed and maintained a deep knowledge of HomeGoods products and services to provide accurate information and recommendations to customers
- Provide exceptional customer service and build positive relationships with customers to ensure a high level of customer satisfaction
- Provided excellent customer service by greeting and assisting customers in a friendly and professional manner
- Conduct regular inventory checks and ensure accurate stock levels to meet customer demands
Education
Associate Degree - undefined
Moorpark College
Moorpark, CA03.2026
High School Diploma -
Royal High School
Simi Valley, CA06.2017
Skills
- Customer service
- Guest services
- Negotiations
- Sales
- Communication skills
- Retail sales
- Beverage sales
- Outside sales
- Computer skills
- Upselling
- Hospitality
- Cocktail experience
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Goal oriented
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Sales strategies
- Meeting deadlines
Certification
- RBS Certification
- T.I.P.S Certification
- Food & Beverage Handler Certification
- ServSafe Certification
Timeline
Wine/Spirit sales associate
Total Wine Spirits & More
07.2021 - Current
Sales/Merchandise Associate
HomeGoods
06.2017 - 03.2021
Associate Degree - undefined
Moorpark College
High School Diploma -
Royal High School