Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brian Taylor

Brian Taylor

Kingsville,TX

Summary

Customer Service and E-Commerce professional with a decade of experience supporting customers across phone, email, chat, and online platforms. Known for calm, confident communication, precise account handling, and the ability to de-escalate tense situations with patience and empathy. Tech-savvy, fast-learning, and consistently committed to delivering a positive, solutions-focused customer experience.

Overview

9
9
years of professional experience

Work History

Sales & Customer Service Representative (Temp)

Omaha Steaks
11.2025 - Current
  • Managed over 50+ calls a day. Resolved customer concerns by addressing order issues, clarifying account details, guiding product choices, and troubleshooting service problems.
  • Ensured a positive and reassuring phone experience to effectively resolve customer issues with accuracy and care.
  • Implemented upselling strategies to enhance product and offer recommendations.
  • Assisted with billing updates and addressed delivery inquiries. Supported account adjustments to improve customer satisfaction.
  • Utilized conflict resolution strategies to address and alleviate customer frustrations promptly.

Sound Designer / E-Commerce Manager

OGXCLUSIV
08.2016 - 08.2025
  • Managed Shopify operations including orders, returns, account updates, and payment processing.
  • Provided customer support through email, chat, and phone, maintaining a consistent satisfaction rating.
  • Supported digital product inquiries, troubleshooting, and online purchasing guidance.
  • Collaborated using Outlook, Slack, and Microsoft Teams to coordinate product launches and store updates.

Delivery Driver

Spark & Favor
01.2023 - 05.2024
  • Completed timely deliveries while maintaining courteous, customer-oriented service.
  • Demonstrated reliability and strong communication skills in a fast-paced setting.

Education

General Education -

Bishop High School
Bishop, TX

Skills

  • Customer Service (Phone, Email, Chat)
  • De-Escalation & Conflict Resolution
  • Upselling & Product Promotion
  • Account & Billing Management
  • Order & Payment Processing
  • CRM / OMS Platforms (Shopify 9 Years)
  • Multitasking & Fast-Paced Workflow Management
  • Attention To Detail

Timeline

Sales & Customer Service Representative (Temp)

Omaha Steaks
11.2025 - Current

Delivery Driver

Spark & Favor
01.2023 - 05.2024

Sound Designer / E-Commerce Manager

OGXCLUSIV
08.2016 - 08.2025

General Education -

Bishop High School
Brian Taylor