Summary
Overview
Work History
Education
Skills
Additional References
References
Hobbies and Interests
Timeline
Generic

Brian Taylor

Las Vegas,NV

Summary

To use my extensive experience and skills in the hospitality industry, while assisting customers and potential customers. To be an asset to any company I work for.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

IntouchCX
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Dual Rate Pit Boss /dealer

Luxor
08.2014 - 05.2023
  • I make sure that all guests have a positive gaming experience while dealing blackjack, roulette, and carnival games
  • As a pit boss my responsibilities are game protection, operation of assigned table games, and all personnel assigned to those tables
  • Also responsible for adhering to the system of internal controls and federal cash reporting requirements
  • All dealers report to me and are required to let me know when they drop money.
  • Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.

Bartender/booking Agent

Comet Tavern
11.2003 - 08.2013
  • Responsible for opening and closing the tavern, making and serving alcoholic drinks, reconciled cash register and money collected
  • I also booked the bands that would be hired for performing.

Owner/operator

Patent Pending industries
08.1993 - 03.2008
  • Screen printing company that designed and manufactured merchandise and posters for touring bands.

Education

Dealer Certificate - Dealing

Crescent School Of Gaming
Las Vegas, NV
03.2014

High School Diploma - Basic Studies

Highline High School
Seattle, WA
05.1986

Skills

  • I have a great working knowledge of computer programs and apps I am adept at troubleshooting and helping others My strong point is communicating in a calm clear way
  • Data Collection
  • Call Management
  • Scheduling
  • Account Updating
  • Data Entry
  • Active Listening
  • Computer Proficiency

Additional References

Available upon request

References

  • Lewis Miller, The Red Hot, stumillertime@hotmail.com, (253) 310-8590
  • Jane Sayers, Better Business Bureau of Southern Nevada, jsayers@sn.bbb.org, (725) 465-4010

Hobbies and Interests

I'm an avid painter/artist, and I spend a lot of my free time painting portraits. I'm a sports fan and enjoy watching sports with my family.

Timeline

Customer Service Representative

IntouchCX
05.2023 - Current

Dual Rate Pit Boss /dealer

Luxor
08.2014 - 05.2023

Bartender/booking Agent

Comet Tavern
11.2003 - 08.2013

Owner/operator

Patent Pending industries
08.1993 - 03.2008

Dealer Certificate - Dealing

Crescent School Of Gaming

High School Diploma - Basic Studies

Highline High School

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Brian Taylor