Brian Thomas
Glen Burnie,MD
Overview
20
20
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
Annapolis, MD
12.2013 - 11.2025
- Delivered mail efficiently across designated routes, ensuring timely service.
- Managed daily sorting and organization of mail to optimize delivery processes.
- Adhered to safety protocols while operating delivery vehicles in various weather conditions.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Technical Writer
Government Contractor
Abingdon, MD
06.2005 - 12.2013
- Developed comprehensive technical documentation for various government projects.
- Collaborated with cross-functional teams to ensure clarity and accuracy of content.
- Conducted reviews of technical materials to enhance user understanding and engagement.
- Streamlined documentation processes to improve efficiency and reduce turnaround time.
Education
High School Diploma - Criminal Justice
Indiana University of Pennsylvania
Indiana, PACriminal Justice and Communications
Community College of Allegheny County, Boyce Campus
Monroeville, PA12.1992
Skills
Excellent oral and written communication skills Proficient with computer systems, Internet & Search Engines, as well as Microsoft Windows, Word applications
Timeline
City Carrier
United States Postal Service, USPS
12.2013 - 11.2025
Technical Writer
Government Contractor
06.2005 - 12.2013
Criminal Justice and Communications
Community College of Allegheny County, Boyce Campus
High School Diploma - Criminal Justice
Indiana University of Pennsylvania