Brian Trembley
Cumming,GA
Summary
Dynamic Senior Technician with extensive experience at Milner, excelling in troubleshooting and customer support. Proven track record in enhancing service reliability and operational efficiency through effective problem-solving and mentoring. Skilled in electrical systems and adept at working under pressure to resolve complex technical issues swiftly.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Courier Contractor
Metro reporting agency
01.2010 - Current
- Coordinated with logistics teams to streamline dispatch processes and improve operational flow.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Picked up police reports including traffic incidents and other various reports for insurance agency.
- Scanned reports using copier and emailed to agency.
Senior Technician
Milner
10.1999 - 06.2025
- Oversaw technical support operations, ensuring timely resolution of complex system issues.
- Led troubleshooting efforts for hardware and software malfunctions, enhancing service reliability. Connected hardware to network for customers.
- Mentored junior technicians, providing guidance on best practices and technical skills development.
- Streamlined maintenance processes, reducing downtime and improving overall operational efficiency.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Diagnosed problems with printers and copier machines by applying technical knowledge and troubleshooting skills.
Technician
IKON Office Solutions
06.1997 - 10.1999
- Operated and maintained complex machinery to ensure optimal performance and minimize downtime.
- Diagnosed technical issues and implemented effective solutions to enhance equipment reliability.
- Collaborated with cross-functional teams to streamline workflows and improve overall operational efficiency.
- Conducted routine inspections and preventive maintenance to uphold quality standards in operations.
- Analyzed system performance data to identify areas for process improvement and cost reduction.
- Led troubleshooting efforts during critical incidents, ensuring minimal disruption to production schedules.
Education
High School Diploma -
Sachem High School
Lake Ronkonkoma NY06-1990
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
- Works Well Under Pressure
- Troubleshooting
Certification
RICOH certifications on most copiers and printers from 1997-2025.
Konica certificate 2020
Timeline
Courier Contractor
Metro reporting agency
01.2010 - Current
Senior Technician
Milner
10.1999 - 06.2025
Technician
IKON Office Solutions
06.1997 - 10.1999
High School Diploma -
Sachem High School