Brian Vahey
Wellington,FL
Summary
Hotel Executive with over 25 years of upward growth in various different leadership roles. A passionate hands on leader who is results driven and focused on achieving a successful balanced scorecard. Consistently exceeding revenue and profit goals, committed to creating a culture of service as well as best in class employee engagement and development. Experienced in leading various hotel openings, management conversions as well as renovations and capital improvement projects.
Overview
26
26
years of professional experience
Work History
Director of Operations
Marriott's Ocean Pointe Resort
Palm Beach Shores, FL
11.2020 - Current
- Responsible for the oversight of all operations for the resort with 682 guestroom keys and an annual operating budget of over $21 million, with a yearly occupancy rate of 96%.
- Oversaw the project management of $16 million in capital improvements in 2024 including a full room renovation of our Pompano building and the construction and opening of a new Food and Beverage outlet.
- Led, coordinated, and monitored work of a group consisting of 40 managers and upwards of 250 team members.
- Achieved a score of 95% on the 2024 Quality Assurance Audit.
- Achieved an 87% Associate Engagement Survey score for the total resort in 2024.
- Exceeded targeted Guest Satisfaction scores by three points at a 78 overall satisfaction score.
Resident Manager
Sawgrass Marriott Golf Resort & Spa
Ponte Vedra Beach, FL
10.2014 - Current
- Executive team leader responsible for a management conversion, oversaw hiring, training and development of 12 managers, 20 supervisors and over 200 associates.
- Directed all day to day operations for the Rooms department including the front office & housekeeping teams, Spa at Sawgrass, Cabana Beach Club, Mighty Oaks Kids Club, golf retail and operations, security and recreation.
- Charged with budgeting, forecasting and achieving total department revenue of over 30 million dollars.
- Oversaw a 25 million dollar owner funded capital improvement project including a 514 guest room renovation, Spa renovation and adding of treatment rooms, build out of Mighty Oaks Kids Club, addition Surfstream wave machine as well as various pool and public space improvements.
- Served as a liaison to the community by serving on the HOA Masterboard for three years chairing the Finance Committee.
- Best in class Check in Experience scores as well as all Marriott Mobile metrics.
Director of Hotel Operations Rooms
West Palm Beach Marriott
West Palm Beach, FL
12.2011 - 10.2014
- Executive Team leader responsible for the Rooms Department.
- Improved Associate engagement scores in the Front Office by 48 points in 2012 and 8 points in Housekeeping.
- Oversaw complete room renovation of 352 guest rooms.
- Best in class for Florida Check In Experience GSS scores.
- Certified Champion for the hotel in Franklin Covey's 4 Disciplines of Execution.
- Consistently achieved or exceeded budgeted revenue and forecast goals.
Front Office Manager
Orlando World Center Marriott Resort
Orlando, FL
06.2008 - 12.2011
- Department Head leader for the Front Office team of over 100 associates at the largest Marriott in the system with over 2000 guest rooms.
- Able to improve Guest Satisfaction scores by six points and consistently best in class check in experience scores.
- Directly responsible for a P&L statement and room revenue exceeding 100 million dollars.
- Improved Associate Engagement scores for the department by 7 points after the first year.
Director of Room Operations
Bethesda North Marriott Hotel & Conference Center
Bethesda, MD
11.2006 - 06.2008
- Department Head leader overseeing operations of the Front Office, Housekeeping, Security and Recreation departments.
- Ranked in the top 50 of all hotels in Marriott Guest Satisfaction Survey results.
- Consistently achieved and exceeded all financial goals and budgets.
Front Office Manager
Bethesda North Marriott Hotel & Conference Center
Bethesda, MD
09.2004 - 11.2006
- Department Head leader charged with hiring, developing all Front Office associates in a new hotel opening.
- Developed processes and procedures for the department to ensure successful hotel opening and continued dynamic operational success.
- Achieved top 10 check in scores for all of Marriott hotels within the first year.
- Awarded the Leader of the Quarter during the fourth quarter of 2005.
Assistant Front Office Manager
Baltimore Marriott Waterfront
Baltimore, MD
05.2003 - 09.2004
- Led the Front Office to Check in Experience scores in the top 5 in the region and top 30 for Marriott hotels.
- Gained working knowledge by attending sales strategy meetings, critique, department head and pre-convention meetings.
- Chaired the Problem Resolution committee focusing on evaluating data and processes and decreased problems experienced by 2 points.
Front Desk Manager
Boston Burlington Marriott
Burlington, MA
10.1999 - 05.2003
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Twice awarded Leader of the Quarter.
- Gained experience managing a P&L statement and valuable exposure to Sales Strategy.
Manager in Training
Hartford Farmington Marriott
Farmington, CT
06.1999 - 10.1999
- Trained and gained valuable experience on all Marriott Standard Operating Procedures.
- Learned all aspects of business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Worked alongside multiple departments to gain hands on knowledge of all operations and systems.
Education
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Providence, RIAssociate of Arts - Hotel & Restaurant Management
Johnson & Wales University
Providence, RISkills
- Ability to drive revenue and exceed goals
- Experienced in hotel openings and management conversions
- Strong working knowledge of financial statements and internal controls
- Proven track record of creating an exceptional culture of service and delivering results
- Ability to enhance associate development and engagement
- Community and Owner relations
- A collaborative hands on leader who excels at problem resolution
Timeline
Director of Operations
Marriott's Ocean Pointe Resort
11.2020 - Current
Resident Manager
Sawgrass Marriott Golf Resort & Spa
10.2014 - Current
Director of Hotel Operations Rooms
West Palm Beach Marriott
12.2011 - 10.2014
Front Office Manager
Orlando World Center Marriott Resort
06.2008 - 12.2011
Director of Room Operations
Bethesda North Marriott Hotel & Conference Center
11.2006 - 06.2008
Front Office Manager
Bethesda North Marriott Hotel & Conference Center
09.2004 - 11.2006
Assistant Front Office Manager
Baltimore Marriott Waterfront
05.2003 - 09.2004
Front Desk Manager
Boston Burlington Marriott
10.1999 - 05.2003
Manager in Training
Hartford Farmington Marriott
06.1999 - 10.1999
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Associate of Arts - Hotel & Restaurant Management
Johnson & Wales University
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