Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Waite

Silver Creek

Summary

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results using strategic planning. Adaptable to changing needs. Known for teamwork, reliability and effective communication, with keen observational skills and strong sense of integrity.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Correctional Officer

NYSDOCCS
06.2015 - 03.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties
  • Risk-reduction through vigilant monitoring of behavior and swift intervention during conflicts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and incarcerated individuals.
  • Responded to emergency situations and de-escalated hostile confrontations in a firm, fair and consistent manner
  • Documented incidents and violations.
  • Established positive working relationships and maintained boundaries with resident offenders.

Sales Associate

West Herr
03.2014 - 06.2015
  • Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Collaborated with service department to address any post-sale concerns or issues promptly and professionally.

Inside Sales Representative

Universal Stainless and Alloy Products
10.2012 - 03.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended sales meetings and trainings to ensure best practices and tracking of products and trends.

Retail Sales Associate

Verizon Wireless Express
02.2010 - 01.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and choose plans tailored to their individual needs.
  • Handled returns and exchanges professionally .
  • Resolved customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

Associate of Science -

Jamestown Community College
Jamestown, NY
01-2009

Regents High School Diploma - Auto Body

Dunkirk High School
Dunkirk, NY
01-2003

Skills

  • Conflict resolution skills
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Emergency response
  • De-escalation techniques

Certification

Weapons Qualification Certified

New York State Peace Officer

First Aid Certified

Timeline

Correctional Officer

NYSDOCCS
06.2015 - 03.2025

Sales Associate

West Herr
03.2014 - 06.2015

Inside Sales Representative

Universal Stainless and Alloy Products
10.2012 - 03.2014

Retail Sales Associate

Verizon Wireless Express
02.2010 - 01.2012

Associate of Science -

Jamestown Community College

Regents High School Diploma - Auto Body

Dunkirk High School

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Brian Waite