HULLEN GOOLSBY IV
Chicago,IL
Summary
I am a committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated in 5 years with the Illinois Department of Corrections. I also provide care and correctional treatment of inmates. Manages inmate holding areas. Ensures that inmates remain in custody. Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am also proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Correctional Officer
IDOC
Joliet, IL
01.2020 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Tracked inmates through head counts, visitor logs and scheduled activities
- Conducted routine and emergency head counts
- Observed behavior of residents individually and in groups
- Booked new inmates into facility and processed inmates for release.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Associate Banker
Chase Bank
Chicago, IL
05.2019 - 01.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Balanced teller drawers and ATM cash
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Ramp Agent
Southwest Airlines
Chicago, IL
10.2015 - 05.2018
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
Associate / Delivery Driver
Potbelly
Chicago, IL
06.2010 - 10.2015
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Certified in Food Safety
- Daily food prep satisfactory to food sanitation laws
- Maintained a POS System as Cashier
- Facilitated Catering Orders with scheduling
Education
College Prep - High School Diploma
De La Salle Institute
Chicago, ILSkills
- Armory and Key Control
- Inmate Behavior Modification Tactics
- Restraint Techniques
- Safety and Security
- Search and Seizure Procedures
- Suicide Prevention Training
- Conflict Resolution Skills
- Safety and Security Enforcement
- Ethical Standards of Conduct
- Defensive Tactics
- Self-Defense Techniques
- First Aid and CPR Certified
- Courtroom Procedures
- De-Escalating Conflicts
- Inmate Escorting
- Security Procedures
- Judgment and Decision-Making
- Correctional Facility Procedures
- Firearm Operations
- Microsoft Office
- Microsoft Excel
- Firearms Training
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Correctional facility procedures
- Safety
- Weapons training
- Conflict Resolution
- Certified in OC / Pepper Spray
Timeline
Correctional Officer
IDOC
01.2020 - Current
Associate Banker
Chase Bank
05.2019 - 01.2020
Ramp Agent
Southwest Airlines
10.2015 - 05.2018
Associate / Delivery Driver
Potbelly
06.2010 - 10.2015
College Prep - High School Diploma
De La Salle Institute