Open To Work
Tiffany Mediate
Hubbard,OH
Work Preference
Summary
Highly skilled Correctional Officer with extensive experience in crisis management, conflict resolution, and effective communication. Proven ability to enforce regulations and maintain safety, ensuring a secure environment for inmates and staff.
Overview
29
29
years of professional experience
Work History
Correctional Officer
Ohio State Penitentiary
Youngstown, Ohio
12.2002 - Current
- Enforced facility rules to maintain safety and security for inmates and staff.
- Conducted regular inspections of inmate housing areas and common spaces.
- Monitored inmate behavior to prevent disturbances and ensure compliance with regulations.
- Responded to emergency situations, coordinating with team members for effective resolution.
- Assisted in inmate transportation for court appearances and medical appointments.
- Documented incidents and wrote reports to maintain accurate records of events.
- Participated in training programs to enhance skills in conflict resolution and de-escalation.
- Collaborated with mental health professionals to support inmate rehabilitation efforts.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Coordinated with outside agencies, including social workers and psychologists, to enhance inmate support services.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Conducted headcounts to ensure that all inmates were accounted for.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Maintained security at facility entrances to prevent unauthorized access and ensure a safe environment. to screen visitors.
- Provided counseling services to inmates to address their questions, concerns, and requests. and responded to legitimate questions, concerns and requests.
- Reported on quality of inmate work and violations committed by prisoners.
- Managed distribution of commissary items to inmates to ensure proper access to personal necessities. and dispensed prescribed medication to prisoners.
Storee Keeper 2
Ohio State Penitentiary
Youngstown, Ohio
12.2002 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to enhance project outcomes. to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Devines Shop and Save
Hubbard, Ohio
02.2001 - 08.2007
- Processed customer transactions efficiently at Devines Shop and Save.
- Handled cash and credit payments accurately during busy shifts.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area consistently.
- Provided friendly and attentive service to enhance customer experience.
- Managed inventory restocking to ensure product availability on shelves.
- Resolved customer complaints politely to maintain store reputation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Lead
Lowes Home Improvment
Niles, Ohio
08.1997 - 01.2001
- Led customer service team in resolving inquiries and issues efficiently.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Monitored customer interactions to maintain high service standards and quality.
- Developed training materials to enhance employee knowledge and performance.
- Assisted customers in product selection, ensuring a positive shopping experience.
- Collaborated with management to implement process improvements for service delivery.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Handled customer inquiries and complaints in a professional manner.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Developed strategies for improving customer satisfaction levels.
- Maintained accurate records of customer interactions and transactions.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Conducted periodic audits of call recordings and emails sent by agents for quality assurance purposes.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Head Cashier
Lowes Home Improvment
Niles, Ohio
08.1997 - 01.2001
- Supervised cashiers and ensured efficient customer transactions.
- Managed cash registers and balanced daily cash drawers.
- Trained new cashiers on customer service and checkout procedures.
- Maintained a clean and organized checkout area for customers.
- Assisted customers with product inquiries and returns at checkout.
- Collaborated with management to improve service speed and accuracy.
- Resolved customer issues promptly to enhance shopping experience.
- Implemented store policies to maintain compliance during transactions.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Helped with purchases and signed customers up for rewards program.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
Education
High School Diploma -
Hubbard High School
Hubbard, OH05-1993
Skills
- Inmate supervision
- Security operations
- Emergency response
- Crisis response
- Crisis intervention
- Emergency management
- Incident prevention
- Conflict resolution
- De-escalation techniques
- Training facilitation
- Report writing
- Regulatory compliance
- Compliance management
- Facility management
- Facility inspections
- Search protocols
- Contraband inspections
- Contraband seizure
- Booking procedures
- Prisoner transport
- Courtroom practices
- Juvenile court procedures
- Background investigations
- Evidence preservation
- Observation
- Surveillance
- CCTV monitoring
- Radio communication
- Central and pod control
- Perimeter control
- Patrol procedures
- Visitation oversight
- Behavior modification
- Gang intervention
- Addiction counseling
- First aid training
- CPR certification
- Firearms certification
- Defensive tactics
- Trained in defensive tactics
- Restraint techniques
- Stress tolerance
- Attention to detail
- Team collaboration
- Effective communication
- Interpersonal skills
- Relationship management
- Strategic planning
- File and record maintenance
- Records management
- Safety precautions
- Safety enforcement
- Security procedures
- Tower surveillance
- Armory and key control
- Staff management
- Program coordination
- Safety enforcement
- First aid training
- Behavior modification
- Security procedures
- Trained in defensive tactics
- Tower surveillance
- Armory and key control
- Search protocols
- Correctional facility procedures
- Policy enforcement
Timeline
Correctional Officer
Ohio State Penitentiary
12.2002 - Current
Storee Keeper 2
Ohio State Penitentiary
12.2002 - Current
Cashier
Devines Shop and Save
02.2001 - 08.2007
Customer Service Lead
Lowes Home Improvment
08.1997 - 01.2001
Head Cashier
Lowes Home Improvment
08.1997 - 01.2001
High School Diploma -
Hubbard High School