Jennifer Whited
criminal justice
Gun Barrel City,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 10-year industry history. Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Correctional Officer offers 10-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Focused Correctional Officer offering 10-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Safety-oriented Correctional Officer with more than 10 years in maximum security facilities. Extensively trained in defensive tactics and suicide prevention. Resourceful and dedicated Correctional Officer with motivational leadership, training and employee supervision experience. 10 years in corrections and law enforcement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Correctional Officer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Correctional Officer
TDCJ
Tennessee Colony, TX
04.2021 - 12.2024
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
Detention Officer
Van Zandt County Sheriff's Office
Canton, TX
09.2019 - 01.2021
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Aided in successful rehabilitation efforts by monitoring inmate progress in educational programs or counseling services offered within the facility.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed visitors and attorneys arriving to see prisoners.
- Processed inmates by taking photographs and fingerprints.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
Correctional Officer
TDCJ
Tennessee Colony, TX
01.2019 - 08.2019
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
Correctional Officer
TDCJ
Tennessee Colony, TX
12.2014 - 12.2016
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
Sales Associate
Walmart
Athens, TX
12.2013 - 12.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Certified Nursing Assistant
Green Oaks Nursing Home
Athens, TX
03.2013 - 12.2013
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Call Center Representative
Maximus
Athens, TX
02.2013 - 03.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
Certified Nursing Assistant
South Place Nursing Home
Athens, TX
10.2012 - 02.2013
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Certified Nursing Assistant
Greenhill Villas
Mount Pleasant, TX
12.2011 - 10.2012
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.``
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Certified Nursing Assistant
Mabank Nursing Home
Mabank, TX
03.2009 - 11.2011
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Wait Staff Member
Pitt Grill
Mabank, TX
01.2001 - 02.2009
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
- Contributed to a reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Call Center Representative
Winning Strategies
Canton, TX
10.2000 - 04.2001
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate in Criminal Justice - Criminal Justice
Trinity Valley Community College
Athens, TX05.2024
No Degree - Phlebotomy1
Trinity Valley Community College
Athens, TX03.2011
No Degree - Certified Nurse Aide
Trinity Valley Community College
Athens, TX02.2009
GED -
Trinity Valley Community College
Athens, TX09.2001
No Degree - Sergeant,Laundry, And Food Service Mangers Course
Criminal Justice Center
Huntsville, TX 08.2023 - 09.2023
Skills
- Crime Prevention
- Facility Security
- Emergency Response
- Inmate Monitoring
- Prisoner Transport
- Crisis Management
- Contraband Seizure
- Records Management
- Surveillance
- Dispatch
- Evidence Preservation
- Policy Enforcement
- Product Knowledge
- First Aid Training
- Visitation Guidelines Understanding
- Negotiation
- State and Federal Laws Knowledge
- Safety
- Firearm Operations Trained
- Conflict Resolution Skills
- File and Record Maintenance
- Criminal Investigations
- Observation
- Relationship Building and Management
- Mental Health Awareness
- Continuing Education
- Staff Management
- Security Procedures
- Background Investigations
- Restraint Techniques
- Facility Maintenance
- Mentorship
- Stress Tolerance
- Suicide Prevention
- Physical Fitness
- Booking Procedures
- Inmate Behavior Modification Tactics
- Inmate Supervision
- Substance Abuse Knowledge
- De-Escalation Techniques
- Criminal Justice
- Criminal Law
- Program Coordination
- Trained in Defensive Tactics
- Central and Pod Control
- Search and Seizure Procedures
- Emergency Management
- Self-Defense Techniques
- Correctional Facility Procedures
- Safety and Security Enforcement
- Cultural Sensitivity
- Crisis Intervention Training
- Radio Communication
- Problem Solving
- Interpersonal Skills
- Inmate Classification
- Computer Literacy
- Training Development
- Attention to Detail
- Multitasking Abilities
- Search Procedures
- Record Keeping
- Resource Allocation
- Firearms Proficiency
- Observation Techniques
- Critical Thinking
- Budget Management
- Gang Awareness
- Teamwork Abilities
- Decision Making
- Staff Supervision
- Public Relations
- Performance Evaluation
- Report Writing
- Integrity Maintenance
- Patrol Procedures
- Conflict Resolution
- Time Management
- Ethical Conduct
- CPR Certification
- Regulation Compliance
- Contraband Detection
- File Maintenance
- Inmate Transport
- Firearm Safety
- Activity Supervision
- Public Safety
- Incident Reporting
- Behavior Modification
- Crisis Intervention
- First Aid Certification
- Occupational Hazard Mitigation
- Disciplinary Actions
- Cell Inspections
- Firearms Training
Accomplishments
I received my GED, basic phlebotomy certificate, CNA license, 5 years of service and a certificate for going beyond my duties to recruit people to apply for the company.
Affiliations
- Worship Leader
- Womens Ministry Leader
- Outreach Ministries
References
References available upon request.
Timeline
No Degree - Sergeant,Laundry, And Food Service Mangers Course
Criminal Justice Center
08.2023 - 09.2023
Correctional Officer
TDCJ
04.2021 - 12.2024
Detention Officer
Van Zandt County Sheriff's Office
09.2019 - 01.2021
Correctional Officer
TDCJ
01.2019 - 08.2019
Correctional Officer
TDCJ
12.2014 - 12.2016
Sales Associate
Walmart
12.2013 - 12.2014
Certified Nursing Assistant
Green Oaks Nursing Home
03.2013 - 12.2013
Call Center Representative
Maximus
02.2013 - 03.2013
Certified Nursing Assistant
South Place Nursing Home
10.2012 - 02.2013
Certified Nursing Assistant
Greenhill Villas
12.2011 - 10.2012
Certified Nursing Assistant
Mabank Nursing Home
03.2009 - 11.2011
Wait Staff Member
Pitt Grill
01.2001 - 02.2009
Call Center Representative
Winning Strategies
10.2000 - 04.2001
Associate in Criminal Justice - Criminal Justice
Trinity Valley Community College
No Degree - Phlebotomy1
Trinity Valley Community College
No Degree - Certified Nurse Aide
Trinity Valley Community College
GED -
Trinity Valley Community College